AutoNation Ford Scottsdale

Wonderful sales experience. Waiting for delivery which was delayed due to electronics shortages but we were always apprised of developments. Finally took delivery in December. A Waiting for delivery which was delayed due to electronics shortages but we were always apprised of developments. Finally took delivery in December. All minor issues were immediately addressed to our satisfaction and add ons such as tonneau cover, bed protection were expertly installed. More

To start with I am a 2020 Ford F150 and a 2015 Ford Edge owner. On the repairs of my edge, Very poor communications. I made three calls to the service department to confirm they had my car that was dropped owner. On the repairs of my edge, Very poor communications. I made three calls to the service department to confirm they had my car that was dropped off the night before service. No answer back. I had to physically drive to the dealer the afternoon of the following day to find out when my cars recall repairs would be completed. My third call was a voicemail to the service manager, but he did not get back to me until 2 hours after I had picked up my car. My current plans: Tesla Model 3 will replace my Edge in 2023. The Tesla Cyber truck that I have a deposit on will replace my F150. Sorry Ford, you need to get your act together. More

Bought a new car in November, they took my license plate, gave me a paper tag, which has expired, I have called them twice about there mistake, by not putting on my old plate, Now, I can’t drive my new car, gave me a paper tag, which has expired, I have called them twice about there mistake, by not putting on my old plate, Now, I can’t drive my new car, very disappointed with this dealership, will never deal with them again More

I have a full, busy schedule. AutoNation Ford is quick, friendly, and efficient. I look forward to our service appointments with their team of amazing professionals. AutoNation Ford is quick, friendly, and efficient. I look forward to our service appointments with their team of amazing professionals. More

Prompt service, the service writer Spring was very helpful, and kept me informed of the progress helpful, and kept me informed of the progress More

Purchased Telsa Model Y from Autonation ford in December 2022. Bud Thomas, Internet Sales Specialist was great to work with Joseph Asadi, General Sales Manager helped resolved an issue and was very nice 2022. Bud Thomas, Internet Sales Specialist was great to work with Joseph Asadi, General Sales Manager helped resolved an issue and was very nice about it. Blake Lichty, Customer Financial Manager, was not great and he is the reason for the 3 star review. Bud provided all details needed for a decision on purchasing the car, helped fix cosmetics issue on the car during/after buying process, & helped negotiate for a good price on my trade-in. Joseph helped resolve an issue that was caused by Blake during the buying process and chatted with me while it was being resolved. Nice guy STAY AWAY from Blake, I had to tell him 3 different times that I did not wish to purchase any extra options for the car. After the 3rd time of reaping myself, he moved on, but you could tell his attitude during the process was no longer pleasant. During the signing of title paperwork, he forgot to add my lien holder, which somewhat was my fault, I did not catch when I was signing the paperwork. However, I did notice shortly after leaving his office and when I went back to have him correct it, he was on the phone and his office door was closed. I stood outside for a few minutes waiting for him to finish and he eventually, came to the door. When I informed him about the mistake, he said “i’m on a call and it may take me a while to fix it” and he proceed back to his phone call. I spoke to Joseph, he agreed, that was unacceptable and went & spoke to Blake. 10 minutes later, Blake provided an update copy of the DOT Title Paperwork showing the Lien Holder. Fast forward one month to January 2023.. I just received the Title in the mail from the DMV. Blake filed the original copy of the DMV form(copy w/o Lien Holder) and not the one that had the Lien Holder information. Rather that trying to get a hold of Autnoation, I resolved myself w/ DMV and got the Lien Holder information added, it did cost me $4.00, but well worth it then having to speak w/ Blake again. Also, just found Blake overcharged me for my Car Registration w/ the DMV. During the car buying process, they told me the Registration fee for my Tesla was over $800.00. I just found from the DMV the registration fee for my Tesla was $393.32. I will be reaching out to Bud and see about getting back the difference. As mentioned before, if it wasn’t for these issues caused by Blake, would have been a 5 star review as everything else was great. More

Everything was great from arrival and being checked in with Kevin to receiving the call the car was completely done and ready for pickup on time I was told when dropping off. with Kevin to receiving the call the car was completely done and ready for pickup on time I was told when dropping off. More

Mike the service manager was great at getting my car taken care of, especially when he learned that I wanted to use my car for vacation. My car was towed on Saturday due to a fuel pump issue. They fou taken care of, especially when he learned that I wanted to use my car for vacation. My car was towed on Saturday due to a fuel pump issue. They found another issue. The service advisor I was working with got sick so he took over my case. Called me on Wednesday to tell me specifically what were the issues and by Thursday afternoon, the fuel pump module was replaced and something else. I was good to go and I just got back from a 2 week vaca where the car worked almost perfectly. Thank you, again. More

On time, kept me informed, even a final video with service man reviewing what was done! Great service man reviewing what was done! Great More

Friendly and fast. They helped me get what I needed, Came in early and made sure I was handled well, just in time for my appointment. They helped me get what I needed, Came in early and made sure I was handled well, just in time for my appointment. More