AutoNation Ford Scottsdale

I brought my Escape in intact, left without. the undercarriage shield. I day before I took in the Escape for recall work, I drove my wife to the Eye Surgeon. On the way we heard a clicking sound the undercarriage shield. I day before I took in the Escape for recall work, I drove my wife to the Eye Surgeon. On the way we heard a clicking sound on the freeway. When we arrived, I crawled around and "under" the car looking for the cause. I found something on the inside of the driver's side tire. Not knowing if it was a stone or nail, I left it in. It came out on the way home. The next day on the way to AutoNation, my wife backed her car out first from the garage. I stood there looking as she backed out and there was nothing hanging down. We dropped the car off and came back around 3pm to pick it up. My wife left about 5 minutes before I did. I caught her at home pulling into the driveway and saw something hanging down. When I checked, the undercarriage shield was destroyed and hanging down. I could find no way to refasten it, as the rivets had been ripped out, so I taped it up. Called James and came in at 7am the next day. The shield could not be refastened but only replaced. The offer was I pay for a new shield and they would not charge labor. That is unacceptable as I did not damage the shield. My guess it was done by the lot attendant. If I would have damaged the shield, I would have had it looked it at the time of the recall work. I will see how the Dealership responses to this review. If replacement is not an option, I will pursue further with Ford. This was a hard review. If just for the Recall work I guess it would be a five. But the technician must have seen how damaged the shield was and instead of noting it on the invoice I should have been called. Unless the temporary fix was to have maybe bought some time that I was the cause of the shield the next time it dropped down. More

The service department is excellent. They are very professional and don't try to tag you with unnecessary repair items. Their honesty is a rare treat in the auto service business. They are very professional and don't try to tag you with unnecessary repair items. Their honesty is a rare treat in the auto service business. More

This dealership was professional from beginning to end. The staff was friendly, knowledgeable and efficient. The staff was friendly, knowledgeable and efficient. More

The service is as as planned. I as informed of progress and car was ready as promised. Service person was very personable. I as informed of progress and car was ready as promised. Service person was very personable. More

Customer focused sales professionals and sale management that puts the customer first. The sales team is patient and understanding of the challenges and stress buyback a vehicle. I never feel pressured to b that puts the customer first. The sales team is patient and understanding of the challenges and stress buyback a vehicle. I never feel pressured to buy, just the team making sure it’s the right vehicle. More

Service was done on time and I was very happy. My service tech did what he said would be done. My service tech did what he said would be done. More

This is my first service visit at this facility. Sean was accommodating and professional. The service was great. I will be coming back for my next service needs. Sean was accommodating and professional. The service was great. I will be coming back for my next service needs. More

Ford of Scottsdale service department customer service was fantastic. Their communication made for a great experience. was fantastic. Their communication made for a great experience. More

Great facility and great service. Service was much quicker than expected. James was courteous, professional and helpful. Service was much quicker than expected. James was courteous, professional and helpful. More

Ease of appointment scheduling and work completed promptly. One, two, three, four, five, six, seven. promptly. One, two, three, four, five, six, seven. More