AutoNation Ford Scottsdale

We've been a customer of AutoNation Ford since the late 1990's and the service has always been excellent. 1990's and the service has always been excellent. More

Dave our sales rep was awesome! Very knowledgeable about the cars we asked about, pricing, the market and overall pleasant to work with. Unfortunately our finance person, Blake, w Very knowledgeable about the cars we asked about, pricing, the market and overall pleasant to work with. Unfortunately our finance person, Blake, was a bit difficult. He pushed and pushed on the “extras” referencing Ford’s 3 year warranty and why we thought that was. We told him no multiple times and took us saying if he didn’t think this car was going to last past the warranty, we didn’t want it. His tune changed at that moment. We felt a bit disrespected by his pushing and felt taken advantage of by saying this was our first car purchase. More

I received a notice from Ford that my tailgate had aa service recall and then it would take about four hours to complete. I made an appointment for 9:30 on a Tuesday. When I arrived there the service adv service recall and then it would take about four hours to complete. I made an appointment for 9:30 on a Tuesday. When I arrived there the service adviser said that they would need the truck for 2 - 3 day as there is difficult wiring that needed to be changed. I left the truck and was sent a text Friday afternoon that my truck was ready. I needed a ride back to the dealership so I called and left a message with appointments. I never heard back from them so I called the service advisor three time that afternoon stating same. I was never called back. Then I thought I should call sales and maybe someone there would answer the phone but decided to call the service adviser again and this time the call was answered and I was able to obtain a ride. Upon reviewing the bill which was $0 for me but $156 for warranty work and the only thing done was to replace the two tailgate latches. WOW! 3 1/2 days to replace two latches and once they have your vehicle and you want to get ahold of someone, GOOD LUCK! Maybe when I called I should have said that I wanted to spend some money on the truck as long as it was there. I bet I would have received a callback for that. Totally disappointed in their service. More

I took my 2021 Ford in for a recall repair for the malfunctioning reverse camera. The invoice stated the reverse camera was repaired and it was Not repaired. I still have a 2021 Ford with a malfun malfunctioning reverse camera. The invoice stated the reverse camera was repaired and it was Not repaired. I still have a 2021 Ford with a malfunctioning reverse camera, pathetic. More

I was greeted within secinds of entering. The sales rep was not at all pushy. The finance manager was new, but kept it as quick as possible. Over all great experience. The sales rep was not at all pushy. The finance manager was new, but kept it as quick as possible. Over all great experience. More

Were very helpful and answered all my questions but didn't pressure me into a decion. They gave me plenty of time to think and call other people. Even drove me back to the dealership from the rental ca didn't pressure me into a decion. They gave me plenty of time to think and call other people. Even drove me back to the dealership from the rental car place so I could pick up my new car. Very friendly. More

Extra effort made to complete service on my car in time for my doctors appointment even though they were extremely busy Monday morning for my doctors appointment even though they were extremely busy Monday morning More

I was initially advised that it may take 4 hours or more to complete my service request but upon learning that I was going to be waiting at the customer service area with no way home, Jason was able to see to complete my service request but upon learning that I was going to be waiting at the customer service area with no way home, Jason was able to see the work was finished in a little over an hour. Thank you for the extra effort today, Jason. More

I've been working with Keven for years to let me know when and what my car needs. I trust him and the dealership to take good care of her and me. when and what my car needs. I trust him and the dealership to take good care of her and me. More