AutoNation Ford Scottsdale

My service advisor Kevin has assisted me since 2002 and now currently with my 2020 Expedition. My returning to Ford of North Scottsdale is due to the Excellent Service I have received over the years From now currently with my 2020 Expedition. My returning to Ford of North Scottsdale is due to the Excellent Service I have received over the years From Kevin! More

There was a blemish on the interior driver's side door, and the sales department took care of it and ordered a new panel which was expertly installed by the service department. and the sales department took care of it and ordered a new panel which was expertly installed by the service department. More

Scheduling the appointment was a challenge since no one ever called back. The appointment itself was ok- my service advisor Mark was helpful when I dropped the car at the dealership but that's where it sto ever called back. The appointment itself was ok- my service advisor Mark was helpful when I dropped the car at the dealership but that's where it stopped. I called at 2pm (main service line) and requested a call back to get an update on the car. Never received a call back. I went to the dealership at 545pm to pick up the car - Mark was gone so I worked with another person which was very helpful. He had to create an invoice since Mark didn't complete the work - there was additional work the car needed but Mark failed to contact me or advise me about it. The gentlemen who helped then had to look for the car keys and car since there was no pass on from Mark. Overall I waited 30mins to get this sorted out - very frustrating. The gentlemen did give me a discount on my oil change which was appreciated. I would not recommend your dealership for service or anything. The customer service is average on a good day - my service advisor never followed up with me. You have to figure out a better system with your voicemessages since it is very clear that they are not being checked and customer calls are not being returned. The car was returned dirty with a broken plastic piece on the driver seat More

Nothing but good things to say about AN Ford, in Scottsdale. I am from California and found a beautiful Jeep Gladiator online at their location, I talked to Jose over the phone for about a week get Scottsdale. I am from California and found a beautiful Jeep Gladiator online at their location, I talked to Jose over the phone for about a week getting all the information and crunching numbers. They are a no haggle dealership, and were extremely transparent. I got my out the door number over the phone made the long drive out and the number stayed the same! Imagine that. Jeorge in finance was very helpful and transparent as well, and walked us through everything very thoroughly and clear. No hidden fees, dealer add ons, market adjustments, etc. Just what we wanted and nothing more. Tim, another salesman took my Jeep and filled the tank with gas, and detailed it while I was in finance. It was worth the long drive to deal with such great people and a dealership that doesnt play games. Id highly recommend AN Ford in Scottsdale AZ. Thanks again guys. More

I purchased a used Ford truck here and had a great experience and although I live over 100 miles away I prefer to return and have my truck serviced with Autonation Ford Scottsdale. I have always had g experience and although I live over 100 miles away I prefer to return and have my truck serviced with Autonation Ford Scottsdale. I have always had great experiences and honest timely service. Thank you! More

Just perfect. Professional discussions, no nonsense, timely, great friendly personalities. Really felt like they were there for me and my family. Highly recomme Professional discussions, no nonsense, timely, great friendly personalities. Really felt like they were there for me and my family. Highly recommended. More

My last service was very poor. They did not return phone calls and forgot to replace the battery as requested. It took them 1 1/2 days to finish the work that should have been done They did not return phone calls and forgot to replace the battery as requested. It took them 1 1/2 days to finish the work that should have been done in a day if they hadn't forgotten. More

Rene the sales rep was very good about communicating with me. I was even able to talk to the sales manager when I had more questions. It was a long drive to this dealership but well worth the drive. me. I was even able to talk to the sales manager when I had more questions. It was a long drive to this dealership but well worth the drive. More

Very timely, convenient and attentive to issues that were asked to be looked at on my vehicle. asked to be looked at on my vehicle. More

Service writer was personable, listened, courteous and responsive. Knew what to do and answered questions. responsive. Knew what to do and answered questions. More