AutoNation Ford Scottsdale

Got Ford Explorer 2017 in 2020 from them with extended warranty (which I did not wanted that much at the time) but as you know things can go wrong. Engine on this cars is phenomenal! but looks like water warranty (which I did not wanted that much at the time) but as you know things can go wrong. Engine on this cars is phenomenal! but looks like water pump might fail on some cars. It did on my car. I got the car there, they took take of it and I saved 2,200 and I am glad I did that extended warranty now! :) Jessie on service is a great guy, he told me by TH car will be ready and it was. He told me insurance will pay and they did. All happy. More

I had a very good experience at the service center. Tiffany did an excellent job explaining the work that will be done and all was done in a timely manner as well. Tiffany did an excellent job explaining the work that will be done and all was done in a timely manner as well. More

What a great team at this dealership. I bought a car from online from the east coast and I worked with Ken, Chris, & Karen to get a new truck. When I tell you that these people have great I bought a car from online from the east coast and I worked with Ken, Chris, & Karen to get a new truck. When I tell you that these people have great customer service I mean it. They held their online price and that is what I paid. Getting it delivered across the country is no small feat, but these people were able to get me my new truck in less than a week for the deal that I wanted. 5 stars all the way around. More

My service advisor Adam appeared to be not at the dealership so I was just left waiting and waiting in spite of asking if someone else could help me. dealership so I was just left waiting and waiting in spite of asking if someone else could help me. More

Awesome experience! Easy to schedule, kept up to date on the progress of my truck and walked through every step of the service! Easy to schedule, kept up to date on the progress of my truck and walked through every step of the service! More

While the staff is friendly the service appointments take way too long. I rescheduled an oil change when a tech was sick and it would extend my time to 3-4 hours. I rescheduled and it took 4-1/2 hours...need way too long. I rescheduled an oil change when a tech was sick and it would extend my time to 3-4 hours. I rescheduled and it took 4-1/2 hours...needless to say I am not impressed. Each appointment takes hours longer than it should. More

i have taken my trucks to autonation ford for close to 20 years. i have always had great service from Kevin Morgan & always let's me know the cost before any work is done. never any upselling of service. years. i have always had great service from Kevin Morgan & always let's me know the cost before any work is done. never any upselling of service. highly recommended. More

Ken Cullen was great and beyond helpful. In fact, the entire Team addressed every question and topic with great care and understanding of our needs. Well Done by all............ In fact, the entire Team addressed every question and topic with great care and understanding of our needs. Well Done by all............ More

It is friendly and fast. The customer interaction is top of the line. Every time I have gone in the dealership takes care of me and shows it in how they treat you. The customer interaction is top of the line. Every time I have gone in the dealership takes care of me and shows it in how they treat you. More

Getting some one to answer the phone for service is next to impossible. I left a message days ago and no one has called me back. I have two vehicles that need service. This not return call attitude is not to impossible. I left a message days ago and no one has called me back. I have two vehicles that need service. This not return call attitude is not new. I have had several cases of no answer and no return call. I might have to look for another service provider. More