AutoNation Ford Scottsdale

I was treated very professionally by all the company employees that I worked with. Most people hate the car buying experience with dealerships. This was different. employees that I worked with. Most people hate the car buying experience with dealerships. This was different. More

Great experience with this dealership. Dropped off at 7:30, had it back by 2:15. Highly recommend. Dropped off at 7:30, had it back by 2:15. Highly recommend. More

I sent my daughter down to get my car an oil change for my 2015 Focus. Did not realize that they wanted to keep it overnight. After speaking to the service director he had it expedited. Very happy with the my 2015 Focus. Did not realize that they wanted to keep it overnight. After speaking to the service director he had it expedited. Very happy with the result. More

I had a computer issue with my 2020 Shelby GT350R. Service advisor Spring fully addressed all issues, and I found her a joy to work with. I highly recommend AutoNationFord's service department in Sco Service advisor Spring fully addressed all issues, and I found her a joy to work with. I highly recommend AutoNationFord's service department in Scottsdale. More

Communication was terrible from the start. I brought in my 2020 Explorer with 15,000 miles due to a bad transmission. The Service Director wanted me to continue driving it until a warning ligh I brought in my 2020 Explorer with 15,000 miles due to a bad transmission. The Service Director wanted me to continue driving it until a warning light came on. I also was never given updates unless I called them. Overall, they did resolve the problem and replaced the transmission, but the customer service/communication side of the experience could be improved. More

I took my 2012 explorer for a check up due to a clunking sound. They did a complete inspection including various test drives. The car never made the sound for them. It took 2.5 days for the diagnosis. Even sound. They did a complete inspection including various test drives. The car never made the sound for them. It took 2.5 days for the diagnosis. Even though it was slower then I thought it would be (that's why the 4 instead of the 5), I am very satisfied with the professionalism in trying to find my cars problem. More

My truck was dropped off on Friday and I was told I would get a phone call that day to give me an update. I did not expect to have it back but just an update. It was Easter weekend so I was fine with n would get a phone call that day to give me an update. I did not expect to have it back but just an update. It was Easter weekend so I was fine with not getting it back. I JUST WANTED A SIMPLE PHONE CALL. I waited until Monday for a call and still nothing. I called the advisor Monday evening and left a message. NO CALL BACK” I called early Tuesday direct number to advisor. Left another message with NO call back. No phone call/text/ email NOTHING letting me know about my truck or it’s condition. Not one phone call! I had left several messages for my advisor and not one return call was made to me. I show up to see where my truck is only to be lied to and told hey I called you! I can’t stand liars and this place promotes it! Plenty other places to go for proper service. Let me preface that “ the customer is NOT always right. I am not entitled but I do expect to be treated fair. AutoNation Ford Scottsdale FAILED! More

Great and friendly service every time. We have purchased several vehicles here and will continue to do so. We have purchased several vehicles here and will continue to do so. More

I have purchased about 100 cars in the last 15 years. This whole process seemed to be the easiest I have encountered. Good job Adele and Auto Nation!! This whole process seemed to be the easiest I have encountered. Good job Adele and Auto Nation!! More

Had my car at the dealership all day for 11 hours but they could not update my Sync software and Navigation and they don’t know why. They told me I have to bring back my car again. Kevin at N Scottsdal they could not update my Sync software and Navigation and they don’t know why. They told me I have to bring back my car again. Kevin at N Scottsdale is always great but I can’t understand why the system could not be updated. The main customer service representative told me it’s an easy fix. More