AutoNation Ford Scottsdale

Greta work by Spring. She went above and beyond trying to get the fleet company to approve new tires. She went above and beyond trying to get the fleet company to approve new tires. More

Organized friendly. No wait. Went above and beyond the call of duty by working with my schedule. No wait. Went above and beyond the call of duty by working with my schedule. More

Found them to do what they say, and do what needs to be done and no more. Great dealer! I have gone to dealers all over the country, this one is one of the best. done and no more. Great dealer! I have gone to dealers all over the country, this one is one of the best. More

Exceptional Service Experience: Auto Nation Ford communicates at a very high level; from the appointment process to arrival and handoff and then communicating clearly the needed repairs and costs wa communicates at a very high level; from the appointment process to arrival and handoff and then communicating clearly the needed repairs and costs was outstanding. I like how they work as a TEAM in service and each person is familiar with my personal repair issue. I felt the quality, price of the repairs was fair and the transparency and follow-up amazing. More

Kevin did everything on my list And was sensitive to my time. All Warranty was completed. time. All Warranty was completed. More

My Service Advisor, Mark was great and worked very hard to get my car fixed correctly and completely. The extended warranty people are another matter entirely. While they did cover most of the problem, t to get my car fixed correctly and completely. The extended warranty people are another matter entirely. While they did cover most of the problem, they made the process as painful as humanly possible. While the car was in the shop getting worked on, the warranty folks dragged their heels taking an unacceptable amount of time to approve all the work that was needed to make my car right again. This was supposed to be done in two days, but it took EIGHT, because of the terrible performance of the warranty company. They wasted my time and the repair shop's time. We lost five days to this nonsense and when the shop was done making the repairs to the front end, they needed to do an alignment because that is what is needed to finish a job where you're replacing parts in the front suspension. Logical and necessary. The warranty company refused, after all this, to pay for the alignment. Absurd and outrageous. It's like replacing tires but refusing to install the lug nuts. It's bad faith on the part of the warranty provider. A word about the Ford car itself, I feel like Ford motor company had a great idea but has fallen short in the actual manufacture of my car. Peeling paint, improperly welded roof (in the factory!), expensive suspension problems at 80,000, and so on, which led to this unpleasant experience with a warranty company that appears to not be that interested in taking good care of customers. Conclusion: absolute top score for my service advisor, Mark, who navigated all this nonsense and fought very hard for my car to be repaired correctly. Thank you, Mark. For the Warranty company I would offer a negative score; while they ultimately covered most of the repair they stopped short of what was reasonable while making the process as painful as possible to get there. More

Always the best on any service! So glad we bought your car there! Thank you So glad we bought your car there! Thank you More

The dealership was easy to work with and made purchasing a car easy. We would definitely recommend. a car easy. We would definitely recommend. More

Ordered my truck 9 months ago. Truck came in setup a time to pick it. I thought I would have to fight to pay MSRP because you hear that some dealers are jacking up the prices. As a Truck came in setup a time to pick it. I thought I would have to fight to pay MSRP because you hear that some dealers are jacking up the prices. As a retired 30 year car guy boy was I wrong, They where great paid MSRP(first time in my life LOL) They where complete pros no games no pressure to buy extra products. Bravo to everyone there. I highly recommend this Ford store!!!! More

Very professional. Maria took all my questions graciously and answered each of them. No high pressure. Fair deal. Usually I lease but bought this time due to out of Maria took all my questions graciously and answered each of them. No high pressure. Fair deal. Usually I lease but bought this time due to out of state transaction. More