AutoNation Ford Scottsdale

I found the vehicle there that I wanted but it was by accident that I did. I went and test drove the vehicle earlier than my appointment and went with someone else than my online salesman. I also had my accident that I did. I went and test drove the vehicle earlier than my appointment and went with someone else than my online salesman. I also had my vehicle appraised at the time and it came back about $5,000 less than the dealership across the street a week earlier. The panoramic moonroof would not go back and so they deducted about $3800 because they figured it was the cable and would be $3600 to repair. I was not satisfied so I decided to get it repaired myself for $400 which was the track and not the cable. I was told that even if I got it repaired, they might not give me that much more based on the time and miles so I am selling it on my own. When I decided to purchase the vehicle, I told my salesman what time I would be there to do the paperwork, that it would be a cash deal and hopefully wouldn't take that long. I find out that the vehicle was sent to another dealership by mistake because someone else was interested even though I had signed the contract so that took some time. Three hours later is what it took to finalize the deal since they were shorthanded with finance people. I waited patiently and they apologized for the delays, and if I didn't want the vehicle that bad, would have left to take my business elsewhere. Mind you, we bought my wife's car at this dealership three years earlier so I had confidence in making my purchase there. More

My vehicle was taken in for a recall. Happy with the professional service. Will use their services again. Happy with the professional service. Will use their services again. More

Wonderful to deal with. Gave me a great price on my trade in. Staff easy to work with. Whole process was quick. Gave me a great price on my trade in. Staff easy to work with. Whole process was quick. More

The work done was on par with other dealers. The most concerning part of the interaction is with whom ever answered the phone to schedule the service they could use some polishing on there inter The most concerning part of the interaction is with whom ever answered the phone to schedule the service they could use some polishing on there interpersonal skills. The service rep I was scheduled with quite so that added some completely to the day but the manager sorted that as best he could. More

Had to get the brakes, brake fluid, spark plugs, and window washer done. Customer service was second to none. Mark took the time to answer any questions I had. I was informed that a couple items should window washer done. Customer service was second to none. Mark took the time to answer any questions I had. I was informed that a couple items should also be done. Will schedule maintenance again tomorrow for the other items. Thank you Auto Nation for all you do for me and others I'm sure. Highly recommended! More

I want to thank the AutoNation Team for servicing my vehicle and providing good service vehicle and providing good service More

Got in and out quickly. I was looking at trading in my Ford Escape except the amount of inventory you have was really, really low. I understand about the supply chain issues I was looking at trading in my Ford Escape except the amount of inventory you have was really, really low. I understand about the supply chain issues, but I am not one to order a car. I like to see it live and be able to touch it before purchasing. More

Mark was wonderful to work with-- he cares about his customers and made my service repairs easy and timely! customers and made my service repairs easy and timely! More

Lac of parts supply is a big issue when the parts are needed in the future needed in the future More

Kevin is the best. Always helpful and listens is any problems. Pleasant waiting always have drinks there for customers. Clean restrooms. Always helpful and listens is any problems. Pleasant waiting always have drinks there for customers. Clean restrooms. More