AutoNation Ford Scottsdale

My first service experience was not what I expected. Previously owning a BMW where service was super personalized, the Auto Nation experience fell short. Upon arrival my service advisor was pleasant how Previously owning a BMW where service was super personalized, the Auto Nation experience fell short. Upon arrival my service advisor was pleasant however did not seem prepared for why I was bring my truck in meaning, I don’t think he reviewed the paper work before my arrival to understand the what needed to be completed. He indicated I was in for a recall when in fact the reason I was in was to take care of some items owed to me from the purchase of the vehicle. I went over what was needed, which he noted. The paper work did indicate a few of the items that needed to be done but did not outlined several items I called in the night before, no fault of my advisor. Not sure why these items were not noted from my discussion the night before. The next day at 5:15 I finally got a call indicating that my truck would not be done today because the touch-up paint needed to be ordered. My service appointment was scheduled over a week before knowing that touch-up paint was needed but I suppose it was never ordered, not sure why. Upon my pick up of the vehicle, my advisor simply had me sign a few times on paper work, did not walk over what was done nor did he offer to walk around the truck with me to make sure all was in order. In fact, I had to remove a protective covering from one of the external parts they replaced. To top it all of, it certainly looks like the wrong paint was used for the touch up which I could not see till later due to the lighting upon pick-up. To say the least it was not the experience, personalized service level, I am accustom too! More

Eli was extremely helpful, there was zero pressure. He worked the numbers before I arrived, I had secured a loan through my credit union, they not only watched it but beat it in financing. They detailed t worked the numbers before I arrived, I had secured a loan through my credit union, they not only watched it but beat it in financing. They detailed the car so it was spot less inside and out. More

Purchased a 2021 Escape. First finance rate was over 4%. I saw an online add for 1.9%. Emailed salesperson who said she would refer to finance. They went extra mile and refinanced at new, lower rate. I saw an online add for 1.9%. Emailed salesperson who said she would refer to finance. They went extra mile and refinanced at new, lower rate. More

Best experuence i have had at a dealer. Demutri and his team are solid from order to trade in team are solid from order to trade in More

I have always received good service from this dealer, communication could have been better on rental car. communication could have been better on rental car. More

Kevin did an excellent job of getting my truck in and out on time. Thanks for taking care of my truck. on time. Thanks for taking care of my truck. More

Tre in sales and Joe in finance were very friendly and helped make my transaction as easy as possible. Saw the vehicle online, made an appointment to see the vehicle and worked out a deal that made sense. helped make my transaction as easy as possible. Saw the vehicle online, made an appointment to see the vehicle and worked out a deal that made sense. The process was much better than I could have expected and appreciated the attention given to me at the time of sale. Thank you for taking care of me. More

Good dealership, very slow service. Shouldn’t take 3 hours for an oil change when you are the first one in at 7am. hours for an oil change when you are the first one in at 7am. More

Jose and his team did a good job meeting our expectations. We saw the car on line and knew what we wanted before we arrived at the dealership. They just had to put the deal together. expectations. We saw the car on line and knew what we wanted before we arrived at the dealership. They just had to put the deal together. More

My truck was repaired sooner than promised. My service advisor, Kendra, was very helpful and knowledgeable. I will be back for any service work I need. advisor, Kendra, was very helpful and knowledgeable. I will be back for any service work I need. More