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AutoNation Ford Scottsdale - Service Center
Scottsdale, AZ
766 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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766 Reviews of AutoNation Ford Scottsdale - Service Center
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January 20, 2023
Difficulty scheduling from the get go. Not a very warm welmoe from service. Wasn't made aware of a shuttle service. Was told service would take 2-3hrs. Went well over 3hrs. Poorly narrated Not a very warm welmoe from service. Wasn't made aware of a shuttle service. Was told service would take 2-3hrs. Went well over 3hrs. Poorly narrated video with information that was meaningless since there was no comparison to what was normal in terms of tire and brake life. When asked if they could also check my software update and a distorted speaker sound (minor issues that in our opinion could have been easily looked at while we were in for the 10k service) we were told we would need to leave the vehicle for 1.5-2 weeks. When asked why they informed us that there is only 1 guy that is handling warranty claims. Grease marks were left on the hood and door panel. Overall is was a pretty disappointing experience. More
by josterus
Employees Worked With
Jason
January 17, 2023
Sean in the service department was fantastic to work with! Great service and communication and help to ensure our repair was done in a timely manner. with! Great service and communication and help to ensure our repair was done in a timely manner. More
by Suzy
Employees Worked With
Sean
January 15, 2023
The actual service was good, but the service advisor and department were terrible this last time! SUV went in for a recall repair and had them do a full synthetic oil change. Dropped it off the night before department were terrible this last time! SUV went in for a recall repair and had them do a full synthetic oil change. Dropped it off the night before. Next day, expected a call saying it was ready by noon but nothing. Called at 4pm to service advisor to see if vehicle was ready. Got answering machine and left message. Service dept. closes a 6pm. Called three more times to both service adviser and anyone who was available when I got home to see if ready. Got answering machine each time. Decided to drive down to see if SUV ready. Got there right before closing. Service adviser was there and said SUV was ready saying that she thought that she called me. I checked my phone for voice messages, texts and emails. None of them from her. As they were closing in a few minutes, I quickly paid the oil change charge of $150 of which I quickly mentioned when paying ansd she replied that prices have gone up in past few months, got in my Edge and drove home. Got home and reviewed my bill. I asked for full synthetic oil change. Thought most of it was due to labor prices but here is the breakdown: Oil change, filter and labor $114.72. Then here's a charge that wasn't authorized of $27.99 for motor oil treatment engine assurance plan coverage. What the xxxx is that? I never authorized nor was asked about it! I called three different times and left messages throughout the following day asking my service advisor to call me back to see what this charge was and that I never authorized it! Also to take the charge off due to this reason. As of this writing, I still do not have any response from her. I will be talking to the service manager on Monday to get this wrongful charge removed and refunded. Phone scheduler in a different state, also but my complaint in the general mailbox for all service people at this location to see. In the 5yrs that I've been taking my vehicle to this dealership for service, I'm going to be thinking twice about ever taking my doing business with this dealership again for service. Very disappointed in unauthorized charges and service advisor not returning several messages!!! Service done was okay and nothing against the technician who did the work. If anyone ever goes to this service department, get a hard quote from them to prevent false charges! More
by AZ Greg
Employees Worked With
Tiffany Gonzales
January 12, 2023
Set an appointment for an oil change and a couple of warranty issues. Nothing but cosmetics. First available was over three weeks out. I was there two months before and was told they ordered the part warranty issues. Nothing but cosmetics. First available was over three weeks out. I was there two months before and was told they ordered the parts then so I was under the impression they would have my truck for a day, maybe two. They had it for two and a half weeks. After having to throw a fit, they finally rented me a car. However, they would only cover $40. a day. Cheapest I could find for $47. Rental car cost me $180. for a vehicle bought from this dealer at no deal with 15,000 miles on it. Unorganized, understaffed, uncaring. More
by Jay
Employees Worked With
Entire service department
January 12, 2023
F150 was a fleet vehicle and required obtaining permission from the leasing company to perform a transmission repair or replacement. Vehicle was in the service department for 4 weeks trying to work permission from the leasing company to perform a transmission repair or replacement. Vehicle was in the service department for 4 weeks trying to work though whether to repair or replace, ultimately in the leasing company electing to just auction it off instead given 110,000 miles on the truck. My issue was with service manager James McBride. I asked him multiple of time to keep me informed of what was happening, but not once did he ever call me or return my calls! I ended up having had to stop by there at least twice a week a week to get an update of just where he was at with getting approval to do SOMETHING! the work! Seven times after first dropping the truck off I had to stop by taking off work to do so! I will never take EITHER of my Ford vehicles to this dealership again! More
by J
Employees Worked With
James McBride
January 10, 2023
I have a full, busy schedule. AutoNation Ford is quick, friendly, and efficient. I look forward to our service appointments with their team of amazing professionals. AutoNation Ford is quick, friendly, and efficient. I look forward to our service appointments with their team of amazing professionals. More
by joshnisbet
Employees Worked With
Sean
January 10, 2023
To start with I am a 2020 Ford F150 and a 2015 Ford Edge owner. On the repairs of my edge, Very poor communications. I made three calls to the service department to confirm they had my car that was dropped owner. On the repairs of my edge, Very poor communications. I made three calls to the service department to confirm they had my car that was dropped off the night before service. No answer back. I had to physically drive to the dealer the afternoon of the following day to find out when my cars recall repairs would be completed. My third call was a voicemail to the service manager, but he did not get back to me until 2 hours after I had picked up my car. My current plans: Tesla Model 3 will replace my Edge in 2023. The Tesla Cyber truck that I have a deposit on will replace my F150. Sorry Ford, you need to get your act together. More
by gommelsglen
Employees Worked With
Jason Smith
