AutoNation Ford Scottsdale - Service Center

Last couple of service appointments at other dealers were frustrating. Was pleasantly surprised by the service at AutoNation. Necessary work was communicated quickly and effectively, and then completed in frustrating. Was pleasantly surprised by the service at AutoNation. Necessary work was communicated quickly and effectively, and then completed in a timely manner. Good job! More

Other Ford Service Centers were not able to get us in for transmission service until Nov, but Autonation was able to the 3rd week of Oct after initial call. The initial diagnostic drive by the driveability transmission service until Nov, but Autonation was able to the 3rd week of Oct after initial call. The initial diagnostic drive by the driveability person said they couldn't duplicate the problem. I then requested a drive-along with him and did that 2 days after the vehicle was dropped off. Was able to observe the problem then, but required me to drive an additional 160 miles roundtrip since we live out of the valley. Service personnel verified that the repairs were covered under the Ford service bulletins and were able to repair the vehicle within the next 3 days. Pleasantly surprised that the torque converter and associated parts were in stock. Overall pleased at the outcome, but my rating suffers somewhat because of difficulty leaving messages and receiving return calls with updates. The phone system would attempt transfer to Service, but then would hang up. I was able to leave some messages but then would not get return calls promptly. More

Jason was awesome with his customer service… texting and calling. Greatly appreciated. Even talked with my friend who is a mechanic. Thanks for great service. calling. Greatly appreciated. Even talked with my friend who is a mechanic. Thanks for great service. More

No loaners, left bolts loose and service writer lied about having my car test driven for an issue it has. about having my car test driven for an issue it has. More

My appointment got lost in cyber world. Mike got me in still for a simple oil change and I was very thankful for that. Unfortunately, my windshield washer fluid was not topped off and the t Mike got me in still for a simple oil change and I was very thankful for that. Unfortunately, my windshield washer fluid was not topped off and the technician did not reset my oil percentage. I luckily know how to reset it myself but I just paid for service and you should expect that to be completed. They also didn’t rinse/wash the truck after which they’ve always in the past. More

The dealer was fast and efficient in dealing with my issues. This is the second time they have done excellent work for me. issues. This is the second time they have done excellent work for me. More

I feel like things have changed for the better in the last year! I believe new management is in place?! last year! I believe new management is in place?! More

Found the Service people friendly, helpful, and responsive. Jason Smith was great to work with and went the extra mile to get my car in and fixed. responsive. Jason Smith was great to work with and went the extra mile to get my car in and fixed. More

Went in for the first service (oil change) on a vehicle and it was a pleasant experience and it was a pleasant experience More

The folks always go out of their way to make any visit a pleasant experience. The service dept is professional in every way. pleasant experience. The service dept is professional in every way. More