AutoNation Ford Scottsdale - Service Center

Attentive, customer service driven team, that values your time. And always looking at ways to improve. time. And always looking at ways to improve. More

Very difficult to get through to make an appointment. Actually had to drive to facility and then made an appointment for several days later. Actually had to drive to facility and then made an appointment for several days later. More

Went in for oil change had the battery checked ended up needing a new battery the old battery was two years old so got the battery no charge Then it was time to change the spark plugs so I had that done! T needing a new battery the old battery was two years old so got the battery no charge Then it was time to change the spark plugs so I had that done! Then there was noise in the water pump so I had that fixed and I asked the mechanic about a drip of antifreeze in cold whether he new it was the o ring I was glad to get that fixed It was Great to get all that done at one time! More

Great service, very quick, and professional, will always trade at Autonation, and have purchase 4 vehicles there since 2004. Staff is always very accomadating. trade at Autonation, and have purchase 4 vehicles there since 2004. Staff is always very accomadating. More

We've been a customer of AutoNation Ford since the late 1990's and the service has always been excellent. 1990's and the service has always been excellent. More

I received a notice from Ford that my tailgate had aa service recall and then it would take about four hours to complete. I made an appointment for 9:30 on a Tuesday. When I arrived there the service adv service recall and then it would take about four hours to complete. I made an appointment for 9:30 on a Tuesday. When I arrived there the service adviser said that they would need the truck for 2 - 3 day as there is difficult wiring that needed to be changed. I left the truck and was sent a text Friday afternoon that my truck was ready. I needed a ride back to the dealership so I called and left a message with appointments. I never heard back from them so I called the service advisor three time that afternoon stating same. I was never called back. Then I thought I should call sales and maybe someone there would answer the phone but decided to call the service adviser again and this time the call was answered and I was able to obtain a ride. Upon reviewing the bill which was $0 for me but $156 for warranty work and the only thing done was to replace the two tailgate latches. WOW! 3 1/2 days to replace two latches and once they have your vehicle and you want to get ahold of someone, GOOD LUCK! Maybe when I called I should have said that I wanted to spend some money on the truck as long as it was there. I bet I would have received a callback for that. Totally disappointed in their service. More

I took my 2021 Ford in for a recall repair for the malfunctioning reverse camera. The invoice stated the reverse camera was repaired and it was Not repaired. I still have a 2021 Ford with a malfun malfunctioning reverse camera. The invoice stated the reverse camera was repaired and it was Not repaired. I still have a 2021 Ford with a malfunctioning reverse camera, pathetic. More

Extra effort made to complete service on my car in time for my doctors appointment even though they were extremely busy Monday morning for my doctors appointment even though they were extremely busy Monday morning More

I was initially advised that it may take 4 hours or more to complete my service request but upon learning that I was going to be waiting at the customer service area with no way home, Jason was able to see to complete my service request but upon learning that I was going to be waiting at the customer service area with no way home, Jason was able to see the work was finished in a little over an hour. Thank you for the extra effort today, Jason. More

I've been working with Keven for years to let me know when and what my car needs. I trust him and the dealership to take good care of her and me. when and what my car needs. I trust him and the dealership to take good care of her and me. More