AutoNation Ford Scottsdale - Service Center

I worked with Spring,, she was great, kept me informed of the whole process and the time line while my pickup was being repaired. the whole process and the time line while my pickup was being repaired. More

Was in for a standard service and inspection. You could not rotate wheel as could not find wheel lock key. I was told I could go with no charge. However I did not get a work order for the serv You could not rotate wheel as could not find wheel lock key. I was told I could go with no charge. However I did not get a work order for the service done so I do not know what service was done. More

My Service Agent and the entire staff were terrific in every aspect. They even washed my car!. In the past, I used another dealership, but AutoNation Ford Scottsdale was far superior. Thank you all. every aspect. They even washed my car!. In the past, I used another dealership, but AutoNation Ford Scottsdale was far superior. Thank you all. More

always great customer service, clean area to wait for your car being serviced, and always keep you informed about the status or your service. your car being serviced, and always keep you informed about the status or your service. More

I had my Explorer into the dealership on 2/23/22 for a recall notice on the 2nd row seatbelt. Kendra, the service writer, told me the parts were on back order and she would call me when they came in. It's recall notice on the 2nd row seatbelt. Kendra, the service writer, told me the parts were on back order and she would call me when they came in. It's now 5/5/22 and I still haven't heard from her. I've tried four times over the last week to contact someone in the service department. Phones aren't answered and calls are not returned. So disappointing.... if customers aren't happy, they'll go someplace else. 5/6/22- Mark contacted me from the dealership. I now have an appointment to take my car in and have the seatbelt replaced due to a recall. More

Thorough service. Friendly staff. My only complaint is that most times when I schedule an appointment I don’t get through and leave a message. Often there is quite a d Friendly staff. My only complaint is that most times when I schedule an appointment I don’t get through and leave a message. Often there is quite a delay in return call. More

Very knowledgeable and responsive service advisor. Took care of all my needs and even suggested a few things that may need attention in the future. She had already applied a coupon for me without even Took care of all my needs and even suggested a few things that may need attention in the future. She had already applied a coupon for me without even me asking. Thank you. More

I would have been better off having my 5 year old repair my car rather then bring it to the Auto Nation Service department - complete disaster. They had it for 2.5 weeks, told me they started it twice with my car rather then bring it to the Auto Nation Service department - complete disaster. They had it for 2.5 weeks, told me they started it twice with out oil and ceased it up, pretended they fixed it and called me to pick it up, drove it for 5 minutes, it broke down and is now at a different Ford dealership. No one answer's the phone, the manager could careless - complete S show. More

Spring was my service advisor. Very pleasant and helpful. She is a good face for this dealership! Very pleasant and helpful. She is a good face for this dealership! More