AutoNation Ford Scottsdale - Service Center

I sent my daughter down to get my car an oil change for my 2015 Focus. Did not realize that they wanted to keep it overnight. After speaking to the service director he had it expedited. Very happy with the my 2015 Focus. Did not realize that they wanted to keep it overnight. After speaking to the service director he had it expedited. Very happy with the result. More

I had a computer issue with my 2020 Shelby GT350R. Service advisor Spring fully addressed all issues, and I found her a joy to work with. I highly recommend AutoNationFord's service department in Sco Service advisor Spring fully addressed all issues, and I found her a joy to work with. I highly recommend AutoNationFord's service department in Scottsdale. More

Communication was terrible from the start. I brought in my 2020 Explorer with 15,000 miles due to a bad transmission. The Service Director wanted me to continue driving it until a warning ligh I brought in my 2020 Explorer with 15,000 miles due to a bad transmission. The Service Director wanted me to continue driving it until a warning light came on. I also was never given updates unless I called them. Overall, they did resolve the problem and replaced the transmission, but the customer service/communication side of the experience could be improved. More

I took my 2012 explorer for a check up due to a clunking sound. They did a complete inspection including various test drives. The car never made the sound for them. It took 2.5 days for the diagnosis. Even sound. They did a complete inspection including various test drives. The car never made the sound for them. It took 2.5 days for the diagnosis. Even though it was slower then I thought it would be (that's why the 4 instead of the 5), I am very satisfied with the professionalism in trying to find my cars problem. More

My truck was dropped off on Friday and I was told I would get a phone call that day to give me an update. I did not expect to have it back but just an update. It was Easter weekend so I was fine with n would get a phone call that day to give me an update. I did not expect to have it back but just an update. It was Easter weekend so I was fine with not getting it back. I JUST WANTED A SIMPLE PHONE CALL. I waited until Monday for a call and still nothing. I called the advisor Monday evening and left a message. NO CALL BACK” I called early Tuesday direct number to advisor. Left another message with NO call back. No phone call/text/ email NOTHING letting me know about my truck or it’s condition. Not one phone call! I had left several messages for my advisor and not one return call was made to me. I show up to see where my truck is only to be lied to and told hey I called you! I can’t stand liars and this place promotes it! Plenty other places to go for proper service. Let me preface that “ the customer is NOT always right. I am not entitled but I do expect to be treated fair. AutoNation Ford Scottsdale FAILED! More

Great and friendly service every time. We have purchased several vehicles here and will continue to do so. We have purchased several vehicles here and will continue to do so. More

Had my car at the dealership all day for 11 hours but they could not update my Sync software and Navigation and they don’t know why. They told me I have to bring back my car again. Kevin at N Scottsdal they could not update my Sync software and Navigation and they don’t know why. They told me I have to bring back my car again. Kevin at N Scottsdale is always great but I can’t understand why the system could not be updated. The main customer service representative told me it’s an easy fix. More

The sales department in the sales people I dealt with were great! I've owned this truck for a year now and it has been in the shop numerous times where I feel the customer service and that department def were great! I've owned this truck for a year now and it has been in the shop numerous times where I feel the customer service and that department definitely needs help! I've had to return my truck numerous times for the air conditioner which still doesn't work correctly but I'm moving on to a new truck through a different dealership. More

Charged 175 to diagnose and diagnosis was a guess at best. Made appointment two weeks in advance. Car sat for 3 days and then diagnosis was not even presented on invoice - Coordinator told me it was a best. Made appointment two weeks in advance. Car sat for 3 days and then diagnosis was not even presented on invoice - Coordinator told me it was a plate in transmission and would cost 175 an hour for 16 hours. Had transmission shop and Sun Devil auto look at it and they were perplexed about diagnosis and why I was charged when no diagnosis was presented. They said sound we heard was from battery being recharged with engine running and transmission was fine. Coordinator was terrible and never called when he said he would. Kent Laverdure, Fountain Hills. More

Easy, friendly staff service, no hassle, prompt, fit me in for service when I didn’t even have an appointment in for service when I didn’t even have an appointment More