AutoNation Ford Scottsdale - Service Center

I do believe that Adam and the gang at Auto Nation Ford in N. Scottsdale are doing all they can to fix my Escape. They are greatly hampered by replacement part suppliers. Ford should never have allowed the in N. Scottsdale are doing all they can to fix my Escape. They are greatly hampered by replacement part suppliers. Ford should never have allowed their parts out of their control. More

I have my Ford serviced here because of the helpfulness of my service advisor, Kevin Morgan. of my service advisor, Kevin Morgan. More

My service advisor Adam was great he answered all my questions and was able to take care of all the problems with my truck questions and was able to take care of all the problems with my truck More

I appreciate the honesty and diligence of my new service advisor Adam Silverstein. He is my connection to getting my service work scheduled and completed. advisor Adam Silverstein. He is my connection to getting my service work scheduled and completed. More

Good service department but takes too long for general service with no cars available for use during service. service with no cars available for use during service. More

1132 SPRING EVANS Was just awesome. Very professional. Can’t ask for anything more. Th Very professional. Can’t ask for anything more. Th More

I was on a road trip and my DEF indicator kept triggering on my '21 F250 threatening to go into crawl mode (at just 7K miles). I had 900 miles to go to get home. I stopped by AN Ford, I explained the situ on my '21 F250 threatening to go into crawl mode (at just 7K miles). I had 900 miles to go to get home. I stopped by AN Ford, I explained the situation to one of the service advisors, Spring E. She shared they were very backed up, but understood my situation and would do her best to fit me in. I left the truck and 24 hours later Spring called to share they fixed the issue and it was under warranty. Spring and the Diesel Tech really represented both Ford and AutoNation well. While I don't live in the area, Autonation will continue to earn my business in Denver. If you need to service your Ford in the Phoenix area you should do business with there folks. More

Dealership handled my appointment very well. Mark that waited on me was excellent. Him being the cashier was hard for him because he had so many appointments waiting. Mark that waited on me was excellent. Him being the cashier was hard for him because he had so many appointments waiting. More

Very dissatisfied with the service I received. I had a 7 AM appointment. I arrived at 6:45 AM. I called numerous time during the day and the service had not begun. I called again at 3 PM and was t I had a 7 AM appointment. I arrived at 6:45 AM. I called numerous time during the day and the service had not begun. I called again at 3 PM and was told that my car was second in line. At this point I said to just forget it and return the car to me. There didn't seem to be any level of apology for the delay. I ultimately met with Tony Archuleta who did apologize and said there was no reason for what had happened and did offer to make it right. I will be very hesitant before I return to this dealership. More