AutoNation Ford Scottsdale - Service Center

Kevin did everything on my list And was sensitive to my time. All Warranty was completed. time. All Warranty was completed. More

My Service Advisor, Mark was great and worked very hard to get my car fixed correctly and completely. The extended warranty people are another matter entirely. While they did cover most of the problem, t to get my car fixed correctly and completely. The extended warranty people are another matter entirely. While they did cover most of the problem, they made the process as painful as humanly possible. While the car was in the shop getting worked on, the warranty folks dragged their heels taking an unacceptable amount of time to approve all the work that was needed to make my car right again. This was supposed to be done in two days, but it took EIGHT, because of the terrible performance of the warranty company. They wasted my time and the repair shop's time. We lost five days to this nonsense and when the shop was done making the repairs to the front end, they needed to do an alignment because that is what is needed to finish a job where you're replacing parts in the front suspension. Logical and necessary. The warranty company refused, after all this, to pay for the alignment. Absurd and outrageous. It's like replacing tires but refusing to install the lug nuts. It's bad faith on the part of the warranty provider. A word about the Ford car itself, I feel like Ford motor company had a great idea but has fallen short in the actual manufacture of my car. Peeling paint, improperly welded roof (in the factory!), expensive suspension problems at 80,000, and so on, which led to this unpleasant experience with a warranty company that appears to not be that interested in taking good care of customers. Conclusion: absolute top score for my service advisor, Mark, who navigated all this nonsense and fought very hard for my car to be repaired correctly. Thank you, Mark. For the Warranty company I would offer a negative score; while they ultimately covered most of the repair they stopped short of what was reasonable while making the process as painful as possible to get there. More

Spring was great to work with. She let me know via text everything that needed to be done. She let me know via text everything that needed to be done. More

The service on my vehicle was very well done Thank you for finding discounts. My bill was very high. So the discounts helped out. I am retired and have a very limited income. I felt like I wad treated fai for finding discounts. My bill was very high. So the discounts helped out. I am retired and have a very limited income. I felt like I wad treated fairly. More

My primary frustration was that I had to actually go to the dealership to set up my 1st service appointment. I called and left messages twice over the course of a week with no response. I called a 3rd tim the dealership to set up my 1st service appointment. I called and left messages twice over the course of a week with no response. I called a 3rd time with no answer so I decided to stop in since I was going to be close by. More

Great experience and Kendra was a super service advisor. Everything went as expected in a timely fashion from being shuttled home to being notified when work was complete and being picked up to be returned Everything went as expected in a timely fashion from being shuttled home to being notified when work was complete and being picked up to be returned to dealership for vehicle pickup. Everyone was friendly and eager to accommodate. More

Service Rep got me in and out quickly and was very helpful with paperwork to buy from parts department with award points helpful with paperwork to buy from parts department with award points More

AutoNation Ford Scottsdale has been and will be my go to place for all my auto needs. This visit was as usual excellent, I got an appointment very easily. The service was complete and I received all that I place for all my auto needs. This visit was as usual excellent, I got an appointment very easily. The service was complete and I received all that I was promised. I was also able to get an additional discount using my FordPass account. More

Great service. Personal service expert was great. Will got back again to get truck serviced Personal service expert was great. Will got back again to get truck serviced More

The service was excellent. Kendra, my service advisor was very friendly and the car was serviced in the time she said it would be. Harry the shuttle driver was prompt and frie Kendra, my service advisor was very friendly and the car was serviced in the time she said it would be. Harry the shuttle driver was prompt and friendly. More