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AutoNation Ford Scottsdale - Service Center

Scottsdale, AZ

3.9
767 Reviews

767 Reviews of AutoNation Ford Scottsdale - Service Center

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March 23, 2022

I felt they were honest and did their best to keep my costs down. The actual bill was less than the estimate and so that made me very happy. They also went out of their way to investigate whether some More

by mmarkis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I think his name was Chris. Hard to remember
Mar 26, 2022 -

AutoNation Ford Scottsdale responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

March 22, 2022

have been taking my trucks to this dealer for service for over 15 yrs. kevin morgan always is the best in service to take care of my needs. never any attempts for upcharge repairs. integrity goes a long w More

by jbware
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
kevin morgan
Mar 26, 2022 -

AutoNation Ford Scottsdale responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Scottsdale. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 21, 2022

Out of state visitor with dead battery. Took us right in and replaced the battery. More

by konamac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Female service advisor and manager Mark
Mar 26, 2022 -

AutoNation Ford Scottsdale responded

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 21, 2022

They show no care when you bring your vehicle to be serviced. They are unorganized and they leave you standing there waiting for you vehicle when it’s already done because they don’t communicate. I wou More

by se11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
Mar 26, 2022 -

AutoNation Ford Scottsdale responded

Hi, thank you for bringing this matter to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (480) 630-2827. We would appreciate the chance to turn your experience around.

March 19, 2022

My vehicle was taken in for a recall. Happy with the professional service. Will use their services again. More

by lozzuenoz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
Mar 23, 2022 -

AutoNation Ford Scottsdale responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 16, 2022

The work done was on par with other dealers. The most concerning part of the interaction is with whom ever answered the phone to schedule the service they could use some polishing on there inter More

by BLKturbo91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager
Mar 20, 2022 -

AutoNation Ford Scottsdale responded

Hello, we appreciate you taking the time to leave us this feedback. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. AutoNation Ford Scottsdale

March 14, 2022

Got in and out quickly. I was looking at trading in my Ford Escape except the amount of inventory you have was really, really low. I understand about the supply chain issues More

by dbmier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Rep
Mar 16, 2022 -

AutoNation Ford Scottsdale responded

Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

March 14, 2022

Had to get the brakes, brake fluid, spark plugs, and window washer done. Customer service was second to none. Mark took the time to answer any questions I had. I was informed that a couple items should More

by barber.r
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
Mar 16, 2022 -

AutoNation Ford Scottsdale responded

Hi Barber, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Scottsdale and we hope to be of service again in the future.

March 13, 2022

Lac of parts supply is a big issue when the parts are needed in the future More

by Tera Gram
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hudon
Mar 14, 2022 -

AutoNation Ford Scottsdale responded

Hi Tera, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (480) 630-2827 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

March 13, 2022

Mark was wonderful to work with-- he cares about his customers and made my service repairs easy and timely! More

by JM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Markg
Mar 14, 2022 -

AutoNation Ford Scottsdale responded

Hello, your comments keep us motivated and working hard for all our guests! If you need more help, our team is available to talk -- safe travels!

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