AutoNation Ford Scottsdale - Service Center

Kevin is the best. Always helpful and listens is any problems. Pleasant waiting always have drinks there for customers. Clean restrooms. Always helpful and listens is any problems. Pleasant waiting always have drinks there for customers. Clean restrooms. More

Excellent Customer Service. Staff was friendly, professional and completed service in a efficient manner. Thank U Auto Nation Ford of Scottsdale. Staff was friendly, professional and completed service in a efficient manner. Thank U Auto Nation Ford of Scottsdale. More

Representative was polite, prompt in calling me back. It was difficult to get a service appointment. They were booked up two weeks in advance. The representative was a bit unclear on what needed to be d It was difficult to get a service appointment. They were booked up two weeks in advance. The representative was a bit unclear on what needed to be done on the car. I noticed they replaced the rear wiper blade and charged me without asking me. I was okay with that but would like to have been told. More

Mark T. was a real pleasure - his focus on my satisfaction was obvious and appreciated. was a real pleasure - his focus on my satisfaction was obvious and appreciated. More

I own the 4th vehicle that I have purchased from AutoNation Ford Scottsdale. Each time I purchased, the entire process was pleasant and their service is the best. Kevin Morgan has ben my advisor fo AutoNation Ford Scottsdale. Each time I purchased, the entire process was pleasant and their service is the best. Kevin Morgan has ben my advisor for quite a while and he truly is not only extremely knowledgeable, he is friendly, personable, effective, efficient and professional. I do appreciate him. He is a BIG reason why I keep going back. Thank you!! More

Repair service is extremely inefficient. Long check in times, too much manual paperwork(in this age of computers), and several employees standing around. Very poor customer service. At Scot Long check in times, too much manual paperwork(in this age of computers), and several employees standing around. Very poor customer service. At Scottsdale Ford, customer is LAST, a true burden for employees. Wayne Huizinga would have been furious. More

I bought a 2010 Sport Trac with a lifetime oil changes as long as I own the vehicle. Every time I got a new service manager they would try and charge for the oil change. I would explain, and they would check long as I own the vehicle. Every time I got a new service manager they would try and charge for the oil change. I would explain, and they would check their records and come back with your correct then each would note in the file for future changes. The last new service manager came back with there is no such record and that I would have to pay from now on. It amazed me that probably 7 different managers found it with no difficulty but the most recent had such challenges. I have bought four SUV’s with them in the past. Unfortunately bad timing on their part. I was just getting ready to trade in my Truck for a new Bronco. I will definitely not buy from this dealership. I understand that lifetime oil changes is unheard of but that is what was given. I just can’t do business with a company that doesn’t hold true to their staffs offers. More

Service was able to get my vehicle in at the last minute and still had me done the same day. I am grateful to them for taking care of my issue in a timely and efficient manner. The price was reasonable as w and still had me done the same day. I am grateful to them for taking care of my issue in a timely and efficient manner. The price was reasonable as well! More

What a difference with Mark there. Completely different experience. Thank you. Easy drop off and pickup with very clear communication. No surprises. Thank you Mark for changing my opin Completely different experience. Thank you. Easy drop off and pickup with very clear communication. No surprises. Thank you Mark for changing my opinion of Ford Service. More

excellent no xxxxxxxx service. my truck was towed in, diagnosed and repaired in 24 hours. best service i have had at any ford dealership anywhere. my truck was towed in, diagnosed and repaired in 24 hours. best service i have had at any ford dealership anywhere. More