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AutoNation Ford Scottsdale - Service Center

Scottsdale, AZ

3.9
767 Reviews

767 Reviews of AutoNation Ford Scottsdale - Service Center

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March 01, 2022

Good scheduling and communication. Work was discussed and issues found before being performed. Good experience More

by rosecc43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr Morgan
Mar 04, 2022 -

AutoNation Ford Scottsdale responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 01, 2022

Very good service and did a timely repair personnel is friendly and ready to help More

by Brad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
Mar 04, 2022 -

AutoNation Ford Scottsdale responded

Hello Brad, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 28, 2022

I was very satisfied with my AutoNation Ford experience. I have used them for over 10 years and highly recommend them. More

by afearley71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Terrazas
Mar 03, 2022 -

AutoNation Ford Scottsdale responded

Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Ford Scottsdale and we hope to be of service again in the future.

February 28, 2022

The service department at AutoNation Scottsdale is fantastic. I would definitely recommend this dealership. Very fast and professional. More

by James
Recommend Dealer
Yes
Employees Worked With
Mark
Mar 03, 2022 -

AutoNation Ford Scottsdale responded

Hi James, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

February 28, 2022

Dealership did the best they could with scheduling back log. Service completed timely once part was received. More

by rovon.rosales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin, Todd
Mar 03, 2022 -

AutoNation Ford Scottsdale responded

Hi, we are pleased to hear you had such a positive experience with us, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 28, 2022

Our service adviser was excellent! My appointment was done in a timely manner. Mark told me about deals going on. When the service was completed, he gave me detailed items that was ser More

by mtober
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark service director
Mar 03, 2022 -

AutoNation Ford Scottsdale responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Mar 03, 2022 -

mtober responded

See above

February 26, 2022

This was a return for service that did not fix the problem first time. When the mechanic tried to replicate the problem said he had never seen this in 22 years of work. It took a couple of days and ac More

by kjmeadors
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam
Mar 01, 2022 -

AutoNation Ford Scottsdale responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

February 25, 2022

Car was repaired fast. Staff was helpful. They even dropped me off & picked me up More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam and Harry
Feb 28, 2022 -

AutoNation Ford Scottsdale responded

Hello Mike, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 25, 2022

Poor communication in the service department Multiple days without return call and status updates during service More

by Stuartparty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark helped afterward
Feb 28, 2022 -

AutoNation Ford Scottsdale responded

Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.

February 24, 2022

Kevin took great care of me. Great communication. Drop off and pickup were painless. Will definitely come back More

by wjk77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Morgan
Feb 26, 2022 -

AutoNation Ford Scottsdale responded

Hi, thank you for your kind review; we are happy to pass along your comments to Kevin here at AutoNation Ford Scottsdale! If you have any further questions, please give us a call. We're always happy to help! Take care!

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