AutoNation Ford South Fort Worth

Thank you Ford dealer always being part of my family Ford great job always done on time Ford great job always done on time More

I purchased a used 2021 Ranger with just under 11,000 miles. Five miles from the dealership the CEL began flashing and the truck began to misfire. I returned to the dealer and waited another hour while a miles. Five miles from the dealership the CEL began flashing and the truck began to misfire. I returned to the dealer and waited another hour while a technician looked everything over, and replaced one spark plug, stating that the detailing crew must have gotten water into the spark plug well and fouled it out. Two hours into a seven and a half hour trip home, the truck began doing it again. Autonation's solution? Just drive home carefully and take it to any Ford dealer for warranty repair. Seeing as this would be my only vehicle and every dealership I contacted was booking appointments two or more weeks in advance, this wasn't an option. They then stated the technician that originally "fixed" the issue stated it could the coilpack for that same cylinder was damaged as well, and would send one to me to install myself. It has been two weeks since I purchased the truck and I still have not received the coilpack. Luckily I was able to purchase one at an auto parts store to install, which does seem to have fixed the issue. In addition to the vehicle itself having a problem, Autonation seems to have a problem with someone using their own financial institution for finance purposes. Knowing what rate I could get from my bank, I was still "forced" ( I am aware I could have told them no, or simply walked away, however finding the exact spec truck I wanted was a once in a lifetime thing) to fill out their credit application before they would accept a deposit or hold the vehicle for me as I lived halfway across the state. They then attempted to have me finance the truck with an absurdly higher rate, and when I said I would just call my bank myself for their rate, they suddenly had a much better rate to present to me. More

My appointment for oil change and service on my truck was at 1:00 and at 1:52 , service was completed. Service was excellent and Brett was great. He has always been very knowledgeable and helpful. Very p at 1:00 and at 1:52 , service was completed. Service was excellent and Brett was great. He has always been very knowledgeable and helpful. Very pleased with Service Department. More

Very nice and professional people here. .really they did great job…very fast service started at the moment of arrival…thanks for all of them.. .really they did great job…very fast service started at the moment of arrival…thanks for all of them.. More

I had a great experience working with Trey at this dealership. He was attentive to my needs, explained things very well, professional, and went above and beyond to make sure I was pleased with my purc dealership. He was attentive to my needs, explained things very well, professional, and went above and beyond to make sure I was pleased with my purchase. I had to wait quite a while for the vehicle to come in. Trey kept me informed and when it did arrive he was responsive to scheduling according to my work schedule. More

Great service when I purchased my vehicle quick as can be process 45 min. I was driving off the lot process 45 min. I was driving off the lot More

Their customer service was phenomenal! !!! Jerry was super awesome and did above and beyond his job and Bobby was super friendly. They provided me with the highest form of customer service !!! Jerry was super awesome and did above and beyond his job and Bobby was super friendly. They provided me with the highest form of customer service and I truly appreciate it. More

I think the job done for my vehicle was done to satisfaction, I look forward to the completion record of the recall (033122) for my vehicle completion records. Brett is always professional, with mi satisfaction, I look forward to the completion record of the recall (033122) for my vehicle completion records. Brett is always professional, with minimal waiting for most of the services, I recommend this service department. More

This dealership is slow plus I have custom rims they didn't rotate the first time then the next time I came in they didn't screw my center caps back on correctly so I have screws missing now. I paid for didn't rotate the first time then the next time I came in they didn't screw my center caps back on correctly so I have screws missing now. I paid for the service pack that came with 6 oil changes they can have the rest I will not be back here. More

Dropped my truck off at the scheduled time. After 5 days without my truck they never even looked at it. I have a simple sunroof issue. Will not be buying my new truck from here. They have no After 5 days without my truck they never even looked at it. I have a simple sunroof issue. Will not be buying my new truck from here. They have no desire to service their customers. More