AutoNation Ford South Fort Worth

Place is a JOKE I drove 4.5 hours from Oklahoma to look at a used 2014 Silverado they had for sale. After getting there they pull out the bare keys. I asked where the I drove 4.5 hours from Oklahoma to look at a used 2014 Silverado they had for sale. After getting there they pull out the bare keys. I asked where the key fobs were. They tell me they don’t have them. I ask how do you use the remote start with no fobs. They tell me it doesn’t have remote start. The ad on Autotrader listed remote start. She goes and talks to someone and they agree to add remote start. I tell them if the truck has navigation, it came with remote start, they just need the fobs. They go to the truck and bring in the original sticker from when it was new. Plainly written on the sticker “Remote start”! I shoulda turned around and left! They disappear again and comeback with one fob. I asked where they found it, they say it was in someone’s desk drawer. They proceed to start the truck and it sounds like it has no exhaust at all. I test drive it, we get back and they asked what I thought. I told them it was too loud. They agree to reimburse me to fix the exhaust( which they did 3 weeks later). After I get the exhaust fixed I notice a vibration which I thought was the exhaust being dumped in front of the axle. I take it in to get the tires balanced. I notice it still has a vibration. I take it back to the people who balanced the first time. They do a road force balance and discover two of the tires are bad. I’ve since called my salesman and they told me to talk to Don Bailey, which I have left 3 voicemails for and has yet to call me back! I’ve called numerous other times to only be transferred to someone else’s voicemail, with no return calls!! I did finally talk to someone named Steve whose response was to me “Did you make it home”! Not a place that sounds like they take care of their customers. All this after their 125 point inspection! My advice is to NEVER step foot inside any Autonation dealership!!! I’m now in the process of taking the truck to a GM dealership to have the rough idle looked at. I’m hoping the Powertrain warranty will cover that. This has been $1,000 out of my pocket and I haven’t even owned the truck a month. Their 125 point inspection is a joke! More

Just what I wanted Christine helped me find the perfect Ford Escape. She understood that I had my own ideas about what I wanted and she didn't try to push me into someth Christine helped me find the perfect Ford Escape. She understood that I had my own ideas about what I wanted and she didn't try to push me into something more than I needed.. it was a great experience and I'm very happy with my purchase! More

Professionalism and patience Doug Welch demonstrated real professionalism when we changed our minds after purchasing a used vehicle. He listened and followed through patiently, h Doug Welch demonstrated real professionalism when we changed our minds after purchasing a used vehicle. He listened and followed through patiently, helping us retrieve our payment --which turned out to be complicated and frustrating -- but he stayed with it. More

2018 Explorer XLT Had a great experience purchasing my new Explorer. Christine was very helpful in getting just the car I wanted. She was able,to get the price I wante Had a great experience purchasing my new Explorer. Christine was very helpful in getting just the car I wanted. She was able,to get the price I wanted fairly quickly. This was the best experience I've had at a dealership ever! I would total recommend her when you look for you next vehicle. More

New Car Purchase Always a great experience. Don't know how I ever bought cars prior to Autonation. The Salespeople at this dealer are always helpful and you will be Always a great experience. Don't know how I ever bought cars prior to Autonation. The Salespeople at this dealer are always helpful and you will be surprised by how fast and painless buying a car can be. More

Stress free experience Purchased 2016 Edge with help of Christine C. Great new care and great experience. Christine Angie Gary with finance both extremely knowledgeable and Purchased 2016 Edge with help of Christine C. Great new care and great experience. Christine Angie Gary with finance both extremely knowledgeable and helpful. Thank you! More

My new Ford Explorer I would recommend this dealership to everyone! Randall was so helpful and worked very hard on Christmas Eve to get me a great deal. I love my new car I would recommend this dealership to everyone! Randall was so helpful and worked very hard on Christmas Eve to get me a great deal. I love my new car! More

Great People I worked with Mary Yvonne Monroe and Sam Ramadan on purchasing a 2016 F150. I told them the basic package that I was looking for and they had one in I worked with Mary Yvonne Monroe and Sam Ramadan on purchasing a 2016 F150. I told them the basic package that I was looking for and they had one in their inventory. Mary was patient with me and answered all the questions I had about all the different knobs and buttons and she linked up the blue tooth to my phone. Sam explained the financing and made sure I understood everything. I would definitely purchase another truck from them in the future. More

Autonation Ford I went in for a test drive on a 2012 ford escape, I've already been looking around at vehicles for a few months so I knew what I wanted, could afford I went in for a test drive on a 2012 ford escape, I've already been looking around at vehicles for a few months so I knew what I wanted, could afford. They ultimately matched what I wanted to pay monthly which was great, I still wanted tone to think about it. They gave me 48 hours to do so. They're sales people, they're almost meant to be pushy but they were good. I would reccomend this group to friends and strangers. More

Purchased of used Ford Edge I purchased a 2011 Ford Edge about 8 months ago. The experience was ok, it wasn't great but they were, for the most part, attentive. I didn't haggle I purchased a 2011 Ford Edge about 8 months ago. The experience was ok, it wasn't great but they were, for the most part, attentive. I didn't haggle on price because my wife (who was pregnant at the time) liked the car and wasn't in a condition to endure the "wear down" period where a dealer artificially extends the negotiation time to a point where you're more 'amiable' to saying "yes" to options or other incurred costs. That's not to say that we didn't have to sit in a waiting room for a considerable amount of time, but Mr. Bell would periodically check in on us and give us updates. HV More