AutoNation Ford St. Petersburg

Sent my 1997 Ford campervan for a checkup back in July. Due to Covid it hadn’t been on a road trip in two years but was driven around locally on a regular basis and always started and drove well. I asked Due to Covid it hadn’t been on a road trip in two years but was driven around locally on a regular basis and always started and drove well. I asked for complete checkup as we were planning on camping starting at the end of October. In August was told service was complete and the mechanic could also fix my generator, they just needed to order a new starter. After three months of waiting and calling, no more work was done, the mechanic and serviceman quit but the bill went up from $1200 to $1900. Bill was finally adjusted to take off the work that was not done. Took van home and a few days later on October 31st while waiting in,line to get gas the radiator blew. So much for our road trip! After almost another month in their service department they advise me I needed a new radiator and alternator costing another $2500. Kevin, the service manger, told me that 4 months is normal to service a vehicle and there was no way they could know that my radiator was blown and I needed a new alternator. My vehicle had been serviced by Auto Nation before and after every road trip we took to make sure we didn’t have issues like this. Mechanics always told me the vehicle was in excellent condition. Will never use Ford Auto Nation again. More

The customer service is the best here! I will definitely be back and send my friends. I will definitely be back and send my friends. More

When your buying a car the staff is all over you but when you need service or help with an internal problem no one wants to be bothered with you you need service or help with an internal problem no one wants to be bothered with you More

Always fast and efficient service when I take my vehicle in for it's maintenance. Thanks to Salim for keeping me up on the progress as I waited. in for it's maintenance. Thanks to Salim for keeping me up on the progress as I waited. More

Always very helpful and efficient. Only issue was price for 4 tires installed. 30% more than Sam's. All other services just great Only issue was price for 4 tires installed. 30% more than Sam's. All other services just great More

Had a great experience and wonderful people to work with. I would definitely come back. I would definitely come back. More

Beth was a big help. She was friendly, professional and answer all my questions. It was a pleasure working with her. She was friendly, professional and answer all my questions. It was a pleasure working with her. More

I sent my car there for repairs something you should have only taken a day a rear end differential and a recall item with my back up camera I dropped it off on the 21st of November until the 30th November n only taken a day a rear end differential and a recall item with my back up camera I dropped it off on the 21st of November until the 30th November no one could give me status of our update on if my car was being repaired or in the middle of being repaired and it seemed they didn't even start working on my car until I threatened to talk to the service manager about why my car was there for so long this is totally substandard an inferior service put forth by a Ford dealership this should not happen I did not have a vehicle over the holiday weekend then I was told my vehicle wasn't broke it was a Banks issue therefore I couldn't have it repaired by my service contract needless to say my vehicle will never find its way to your dealership again I am so dissatisfied More

Service is always excellent at Ford and thanks to Beth everything went smoothly. She is an asset to the service department. everything went smoothly. She is an asset to the service department. More

I found Auto Nation and their service department including my service advisor to be very professional and prompt in carrying out the needed recall repair on my vehicle.I would not hesitate to recomm including my service advisor to be very professional and prompt in carrying out the needed recall repair on my vehicle.I would not hesitate to recommend them for any services your vehicle may need,. More