AutoNation Ford St. Petersburg

So far the experience hasn't been good besides Jason the sales guy. I purchased a used Ram 3500 a few weeks ago. After only a day of driving it, a check engine light came on. I called Jason and they came an sales guy. I purchased a used Ram 3500 a few weeks ago. After only a day of driving it, a check engine light came on. I called Jason and they came and picked it up, 3 days after they were supposed to. Mind you at this point I made it clear that I need it back ASAP because we are planning a trip and that's the reason I bought the vehicle. I called the Service manager, he sounded annoyed talking to me. He promised a call back the next day with updates, nothing, that was three days ago. The only person who has been in simi communication is Jason the sales guy. Here's my issue, COMMUNICATION. Knowing my situation, not one person in management has reached out to apologize or really tell me anything. Its just not good business. Make this right and ill take this down. More

Outstanding customer service, Rodger Pine is outstanding going over and above expectations you would expect from a sales and acquisitions employee. going over and above expectations you would expect from a sales and acquisitions employee. More

Katy was awesome to work with and the finance department was done quickly.I would highly recommend this dealership was done quickly.I would highly recommend this dealership More

Necco made the transaction happen and went over the top for us. Thank you for helping us find our Unicorn, a Hybrid Maverick which we love. for us. Thank you for helping us find our Unicorn, a Hybrid Maverick which we love. More

Everyone was very nice and professional. All was very timely and SUV was ready in less than 24 hours. All was very timely and SUV was ready in less than 24 hours. More

Micky always provides EXCELLENT customer service and follow up. Your company is very fortunate to have Micky in your service department. follow up. Your company is very fortunate to have Micky in your service department. More

I purchased numerous service and warranty products but you don’t seem to recall when it gets time to bill for service. Further, after 3 visits you have never honored the exterior wash service. I waited you don’t seem to recall when it gets time to bill for service. Further, after 3 visits you have never honored the exterior wash service. I waited 2 weeks for a (Tuesday or Friday) appointment because the app said I need a Nav upgrade but that apparently was untrue so the delay was unnecessary. Regular service was $71 but oops it really was zero. I had requested a body shop estimate for a very minor issue but it was never placed on a lift and that was an additional $50. Not sure I trust the $1000 estimate was accurate. Don’t sell me on products and then renege. More

Unorganized, rude customer service when picking up my vehicle. No follow up with when my car would be ready. vehicle. No follow up with when my car would be ready. More

Needing minor body work, I scheduled 2 weeks ahead because of backlog. I stopped in one day early to confirm. They had not a clue. Brought vehicle in next day, scheduled, prepared to leave for one we because of backlog. I stopped in one day early to confirm. They had not a clue. Brought vehicle in next day, scheduled, prepared to leave for one week for body work and electrical check. When I returned, nothing. Neither collision nor service department had a clue. Obviously, I will have to find another time and place for repair. More

Art was extremely kind and helpful. He was always willing to take my calls and answer all my questions throughout this past year. He was always willing to take my calls and answer all my questions throughout this past year. More