AutoNation Ford Tustin - Service Center

The sales of dealership is good but the service area needs to communicate more. Service advisors are helpful but when not available have to work with others. Had a very horrible issue with one specific needs to communicate more. Service advisors are helpful but when not available have to work with others. Had a very horrible issue with one specific advisor. That advisor needs to go. More

Mikayla at the Irvine Autonation Ford Service Center is a great partner. She is very attentive, listens and is very quick with her text messages. I have worked with her before and she continues to show tha great partner. She is very attentive, listens and is very quick with her text messages. I have worked with her before and she continues to show that she really cares about people and enjoys her position. More

Good customer service, Mark did a great job on communicating on what was going on with the vehicle. The technician as well sending me video of what was done to the vehicle. communicating on what was going on with the vehicle. The technician as well sending me video of what was done to the vehicle. More

They were super fast and they even cleaned my car very well. I am very happy with the experience overall. well. I am very happy with the experience overall. More

Very easy and convenient service. Constant updates on work progress. Easy to schedule, and get to and from. Constant updates on work progress. Easy to schedule, and get to and from. More

Great service experience at Ford. My service advisor, Mikayla Madrid, was professional, helpful, and kept me updated the whole time. She made everything smooth, easy, and stress-free. My service advisor, Mikayla Madrid, was professional, helpful, and kept me updated the whole time. She made everything smooth, easy, and stress-free. You can tell she cares about her customers. Highly recommend her and the service team. More

I brought my Ford Transit van for oil change and service. Check in was a breeze and my service advisor Tony really took care of everything. Everyone was great and I will bring my van again for service. Check in was a breeze and my service advisor Tony really took care of everything. Everyone was great and I will bring my van again for service. More

They have been really taking care of my Ford Maverick. They reached out to me shortly after I received notice of a recall by mail and scheduled a visit to take care of the work at my house. The technici They reached out to me shortly after I received notice of a recall by mail and scheduled a visit to take care of the work at my house. The technician showed up as scheduled and performed the repair quickly. Great service! More

Always responsive to customer needs. Sometimes they can be a little slow but always thorough. Sometimes they can be a little slow but always thorough. More