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AutoNation Ford Tustin - Service Center

Tustin, CA

4.6
676 Reviews

676 Reviews of AutoNation Ford Tustin - Service Center

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November 14, 2022

Brittany did a great job! She did everything possible to make it a great experience! More

by j_schleiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
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Nov 18, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

November 13, 2022

Troy my service advisor was awesome, very helpful,knowledgeable, and efficient. Communication on status was great too. More

by btsog22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
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Nov 17, 2022 -

AutoNation Ford Tustin responded

Hi! We're so happy Troy was able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 10, 2022

In the past we have had good experience there but this last time was a disaster. Horrible communication and follow through I need to have the rest of the work done but am leery of taking it back there. More

by montano.family2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know it was assorted
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Nov 20, 2022 -

AutoNation Ford Tustin responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Tustin take our reviews very seriously. If you'd be willing to provide more feedback, please reach out to us at (877) 357-5524 so we can assist you further.

November 09, 2022

The service was done timely, and customer service was great. Staff was friendly and very helpful. More

by btnguyenpdx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
Report | Print
Nov 16, 2022 -

AutoNation Ford Tustin responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

November 07, 2022

Tustin dealership was great. I dropped my car off and they shuttled me to and back from work the same day. They also washed my car. More

by michelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy
Report | Print
Nov 15, 2022 -

AutoNation Ford Tustin responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 07, 2022

Professional and friendly staff. Good customer service. Nice waiting area for customers. Their service prices are reasonable. More

by Sahawneh.f
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Childers
Report | Print
Nov 15, 2022 -

AutoNation Ford Tustin responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 07, 2022

Brittany was very good-first time is a handful of service visits that the rating is top notch. I used to have a great service rep (Tony), but he was promoted, and it has been very frustrating since. I am loo More

by davewells
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Childers
Report | Print
Nov 15, 2022 -

AutoNation Ford Tustin responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Tustin. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 06, 2022

Service was fantastic. Never been disappointed. Very efficient and they go out of their way to help More

by Kimmikesell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Savanna
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Nov 14, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 03, 2022

Very pleased. Extremely responsive to my minor emergency during trip to Orange County. Would recommend. More

by Bennion.kelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Forget name of direct contact but he was super., Lisa Parasrami
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Nov 11, 2022 -

AutoNation Ford Tustin responded

Hi, thanks so much for the warm recommendation of the team here at AutoNation Ford Tustin. Thank you so much for being one of our valued guests and we look forward to your next visit!

October 31, 2022

I contacted the dealer regarding an issue with my car. Spoke to Christian who was very helpful and courteous. Great service and care for my vehicle. Highly recommend. More

by vivamexico90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian
Report | Print
Nov 10, 2022 -

AutoNation Ford Tustin responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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