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AutoNation Ford Tustin - Service Center

Tustin, CA

4.6
676 Reviews

676 Reviews of AutoNation Ford Tustin - Service Center

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October 24, 2022

The dealership is prompt when answering phones and returning phone calls. Chris is professional when speaking with me and is knowledgeable about the vehicle when I speak with him. More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Kurt
Oct 31, 2022 -

AutoNation Ford Tustin responded

Matt, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 24, 2022

Great Customer service, Christain Kirk was courteous and friendly and had my car serviced and ready on time so I could go to my meeting on time, I thank him . Thank you More

by abe.dashti
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Kirk, Lisa Parasrami
Oct 31, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 22, 2022

Easy to schedule a service appointment. Always on time. Nice work space available while I wait for my car. My long time service rep Bob Selff is the best!!! More

by Kakikon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Selff
Oct 28, 2022 -

AutoNation Ford Tustin responded

Hi Kakikon, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 22, 2022

Friendly service with a smile. Car was ready when promised. Always a good and positive experience. More

by AG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Kirk
Oct 29, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 21, 2022

Service coordinator Daniel always gets my Fusion thoroughly road-ready and gets me coupons and bargains every time. He is responsive and courteous. I wouldn’t take my car anywhere else! More

by kthandley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Zamora
Oct 28, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 21, 2022

Very dissatisfied with the service and communication of Daniel or with Daniel decided to change service advisors. Do not care about my vehicle or communicating with me on what was going on vehicle is ready More

by Universal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel
Oct 28, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please Reach out to our manager Jeff at 714-508-2800 or via email at nicolsj@autonation.com. We hope to hear from you.

Oct 28, 2022 -

Universal responded

I am open to conversation about service.

October 20, 2022

They were very nice, helpful and transparent. They clearly outlined my car service and answered all my questions. More

by Alison3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Oct 27, 2022 -

AutoNation Ford Tustin responded

Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

October 14, 2022

I have taken 2 different vehicles to this dealer over the years and have always found them very professional, nice, and they make everything easy from scheduling to picking up the vehicle. Daniel helped me o More

by Las55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel
Oct 19, 2022 -

AutoNation Ford Tustin responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 14, 2022

Excellent customer service! !! I had a concern, so I contacted Greg Murphy (the Service Director). He listened to what I had to say and took care of the issue. I'm very please More

by jhenke624
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel (in service dept.), Greg Murphy Service Director)
Oct 20, 2022 -

AutoNation Ford Tustin responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 13, 2022

They were able to get me in on a Saturday morning for an oil change and the wait was faster than expected. More

by Mendy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian
Oct 18, 2022 -

AutoNation Ford Tustin responded

Hello Mendy! Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

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