AutoNation Ford Tustin - Service Center

Service coordinator Daniel always gets my Fusion thoroughly road-ready and gets me coupons and bargains every time. He is responsive and courteous. I wouldn’t take my car anywhere else! thoroughly road-ready and gets me coupons and bargains every time. He is responsive and courteous. I wouldn’t take my car anywhere else! More

Very dissatisfied with the service and communication of Daniel or with Daniel decided to change service advisors. Do not care about my vehicle or communicating with me on what was going on vehicle is ready Daniel or with Daniel decided to change service advisors. Do not care about my vehicle or communicating with me on what was going on vehicle is ready but not notified for two days later More

They were very nice, helpful and transparent. They clearly outlined my car service and answered all my questions. They clearly outlined my car service and answered all my questions. More

I have taken 2 different vehicles to this dealer over the years and have always found them very professional, nice, and they make everything easy from scheduling to picking up the vehicle. Daniel helped me o years and have always found them very professional, nice, and they make everything easy from scheduling to picking up the vehicle. Daniel helped me out this week. He gave me his expert opinions and recommendations. Very happy with this dealership! More

Excellent customer service! !! I had a concern, so I contacted Greg Murphy (the Service Director). He listened to what I had to say and took care of the issue. I'm very please !! I had a concern, so I contacted Greg Murphy (the Service Director). He listened to what I had to say and took care of the issue. I'm very pleased with the work they have done on my car, and I will continue to go there. More

They were able to get me in on a Saturday morning for an oil change and the wait was faster than expected. oil change and the wait was faster than expected. More

I ended up at Tustin Ford after a terrible experience at another dealership. I have since stuck with and recommended them for nearly 10 years with two different cars. Every experience I have there is bett another dealership. I have since stuck with and recommended them for nearly 10 years with two different cars. Every experience I have there is better than I expect. Servicing a car can be stressful - but they make it easy by always being helpful and reasonable. Most recently, I needed new tires. Friends of mine had recommended a “discount” tire place - so I gave it a shot. Big mistake! After getting the run around, I returned to Tustin Ford. Christian made it easy by showing me the options, discussing the best fit for my needs, and gave me an amazing price. Beat the “discount” place by nearly $400! Thank you!! More

Daniel was Professional Kind Trust worthy. Arranged a Lyft for me. gave reasonable recommendation to rotate tires. Also took care of a broken rattling 4 wheel drive thing and a couple recalls Arranged a Lyft for me. gave reasonable recommendation to rotate tires. Also took care of a broken rattling 4 wheel drive thing and a couple recalls 2017 Raptor!!! More

I spoke with the Service Manager, Greg, on Monday morning to arrange for a comprehensive service for my new '02 Thunderbird that had been a "Garage Queen" for 20 years. He was very friendly and assured me t to arrange for a comprehensive service for my new '02 Thunderbird that had been a "Garage Queen" for 20 years. He was very friendly and assured me that they could accommodate my needs. When I arrived on Tuesday morning, my service advisor, Brittany, knew just what to do to make sure the car would be road worthy as my new everyday drive. She kindly called a Lyft car for me to get home and again to return to the dealership when the car was ready. This was a complete surprise! I felt like a total VIP! Having a cool Starbucks coffee machine in their lobby was a nice touch; and, they even washed the car so it looked beautiful when I picked it up. So happy to have found a great team at AutoNation Ford Tustin to partner with me in the care and enjoyment of my vehicle! Thanks for a wonderful experience! More

From scheduling to service, everything was perfect. Christian took great care of me. I have purchased and have been having my cars serviced at Auto Nation Ford Tustin since 2014. In 2019 I purchased a Christian took great care of me. I have purchased and have been having my cars serviced at Auto Nation Ford Tustin since 2014. In 2019 I purchased a specific vehicle I wanted from another dealership and took back for only one service. The experience was terrible and I happily returned to AutoNation Ford Tustin where I know I will get quality customer service. More