AutoNation Ford Tustin - Service Center

My service advisor Daniel was very helpful and gave updates at all the time of the status of my service. Thank you for your help. updates at all the time of the status of my service. Thank you for your help. More

Long wait times dropping off and picking up vehicle. Then when I picked up the car it appeared ready but they hadn't replaced the windshield wipers I asked for and they had some guys name as the owner o Then when I picked up the car it appeared ready but they hadn't replaced the windshield wipers I asked for and they had some guys name as the owner of the car not me. I was appalled. I asked who this person was and why he was showing up under my information. I got no answer. Plus my paperwork wasn't even ready even though I was called to say car ready. My biggest complaint is being assigned Daniel and he's never there when I arrive and when he finally did show up he walked around with his coffee chatting and standing around with coworkers. Two of us were waiting for him. Chris helped me but only after I waited for a while. He was very nice. Brittany helped when I came to pick up the car but again had to wait before anyone would even acknowledge me. There were at least four workers there at they're desks. At least tell me they'll be right with me but nothing. Really not happy with that. I now dread having to bring my car in and have to give extra time because I know I'll be waiting a while. This is not the first time I've had problems when I've been assigned Daniel. I understand if your busy helping someone else but not if your just sitting at your desk and no one else is waiting. More

Bob Selff is the BEST! Always gets me in and out quickly no stress or hassles Always gets me in and out quickly no stress or hassles More

Excellent service from Daniel and the team at Auto Nation Tustin Ford, I would definitely return for my next service Tustin Ford, I would definitely return for my next service More

It is ridiculous that they took my apt, only to tell me when I got there that they cannot look at my car today. What is the point of an apt! When we scheduled the apt. we told them exactly what I needed se when I got there that they cannot look at my car today. What is the point of an apt! When we scheduled the apt. we told them exactly what I needed service on....I have 3 kids and it is not easy to make an any type of apt. No respect for anyone's time. I will say the gentleman who helped me at the service desk was great and very customer service oriented. More

My service advisor Christian was very helpful. I would give them 10 stars. Thank you for all the help with my 2011 flex . The A/c repair is perfect. I would give them 10 stars. Thank you for all the help with my 2011 flex . The A/c repair is perfect. More

Christian took excellent care of myself & vehicle. I waited less time than expected. My car was serviced and washed. Christian has great interpersonal skills, treated me with kindness and respect. I a I waited less time than expected. My car was serviced and washed. Christian has great interpersonal skills, treated me with kindness and respect. I am extremely happy with my experience this time. More

Service manager Greg did a fabulous job on my car. He has incredible follow-up and I can tell he lives by the moto of making sure each customer is completely satisfied with the choice they made to buy He has incredible follow-up and I can tell he lives by the moto of making sure each customer is completely satisfied with the choice they made to buy a Ford. Thank you Greg and keep up the great work! Jackie More

I needed to get an oil change before making a long drive. I called and was able to get an appt the next day. They took my truck in quickly, and got he works completed in timely manner. Christian Kirk did I called and was able to get an appt the next day. They took my truck in quickly, and got he works completed in timely manner. Christian Kirk did a great job getting me in and out. More

Service advisor was nice and polite and knowledgeable. The service time was shorter then expected thank you Christian. The service time was shorter then expected thank you Christian. More