AutoNation Ford Tustin - Service Center

Very helpful, good friendly service and excellent work. Serviceman Bob is always very helpful and communicates the problem. Serviceman Bob is always very helpful and communicates the problem. More

My service representative "Bella" provided great customer service throughout the entire process - Was very friendly, responsive, and kept me informed of the details along the way. On top of that, I was ple service throughout the entire process - Was very friendly, responsive, and kept me informed of the details along the way. On top of that, I was pleased that my service was completed early and within my original budget expectations. More

The service representative, Christian, was very friendly, communicative, and professional! He kept me in the loop with what was going on and quickly responded to messages I left him. friendly, communicative, and professional! He kept me in the loop with what was going on and quickly responded to messages I left him. More

Went there for service twice. Very efficient and professional stuff, also very friendly with good communication. Very efficient and professional stuff, also very friendly with good communication. More

Prompt efficient service with friendly staff. No concerns to note in using the service team. No concerns to note in using the service team. More

Christian was informative and friendly. My car was completed in one day. It was easy. My car was completed in one day. It was easy. More

Excellent service. Have purchased last five car from this dealer. Bob the service manager has always made sure my service or repairs are done promptly and timely. Have purchased last five car from this dealer. Bob the service manager has always made sure my service or repairs are done promptly and timely. More

I came in unexpectedly needing a new alternator and a new battery. The dealership was very busy and took about a week to get around to evaluating my electrical problem. Once they got to my vehicle, things battery. The dealership was very busy and took about a week to get around to evaluating my electrical problem. Once they got to my vehicle, things moved along at a reasonable pace. I did not like the initial quote they gave me to replace the alternator. They quoted $425 for the new part. I told the service advisor that I could easily buy the same OEM Ford alternator for $350 through the internet. I have since found the same part selling for less than $300 at the official Ford parts department, Fordparts.com. He was quick to offer to reduce the parts price for me. I don't like that the Dealership tried to charge me such an excessive amount and makes me wonder if I am being over charged for their labor too. They were helpful and understanding when I told them the battery was under warranty from another auto parts store, and that I wanted to take to old battery back for a warranty claim. More

Christian was my service advisor, he was prompt, friendly and very helpful. Despite being busy, he got my truck diagnosed and repaired quickly. He was on top of the repair and called me multiple times to adv and very helpful. Despite being busy, he got my truck diagnosed and repaired quickly. He was on top of the repair and called me multiple times to advise what was needed. Outstanding. More

Promised to have the vehicle ready by a certain time. An hour after the agreed-upon time, they hadn’t even started yet. Had to pull the vehicle out. Was promised a follow-up phone call and never got one. An hour after the agreed-upon time, they hadn’t even started yet. Had to pull the vehicle out. Was promised a follow-up phone call and never got one. They just couldn’t care less about customer service. Will never return (already a bad experience here once). More