Back

AutoNation Ford Tustin - Service Center

Tustin, CA

4.6
672 Reviews

672 Reviews of AutoNation Ford Tustin - Service Center

Sort by
July 06, 2022

David Tach helped me out on my visit in the service center. He was super friendly and professional. Even though they were busy, for the 4th of July weekend, he took the time to follow up with me to mak More

by reina33382
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Tach
Jul 07, 2022 -

AutoNation Ford Tustin responded

Hi, it is great to read such wonderful comments about your experience with us! We appreciate your recommendation of AutoNation Ford Tustin and we hope to be of service again in the future.

July 06, 2022

The service was done in a timely manner, however, I was disappointed that the service dept did not inform me that they damaged my driver side door armrest. Understandably, if the service dept had owned up More

by ebobert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor David
Jul 08, 2022 -

AutoNation Ford Tustin responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Tustin. If you'd like, please contact us at (877) 357-5524. We'd appreciate the chance to make your experience a positive one.

Jul 08, 2022 -

ebobert responded

The discussion with the dealership can only continue if they will take my word that I did not damage the driver side armrest and that it was in fact damaged at the dealership.

July 05, 2022

Already used a OBD reader and got codes for issues with my car. I already knew what parts I wanted replaced. Very specific I wanted these 3 parts replaced to save time on them "diagnosing". I also read up More

by cv6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jon
Jul 08, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (714) 627-5558 for ways we can work towards resolving these issues. We look forward to hearing from you soon. Reach out to us at (877) 357-5524

July 02, 2022

Handled my electrical issue with ease and I had the van back in time to go to work on Monday morning. Brittany and Christian did a fabulous job helping me out and I just want to say thank you! More

by ringo175
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany, Christian
Jul 05, 2022 -

AutoNation Ford Tustin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 01, 2022

Jonathan was a great representative for this dealership. He was helpful, polite, and on time. More

by Christina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan
Jul 04, 2022 -

AutoNation Ford Tustin responded

Hi Christina, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 01, 2022

Great service provided by Brittany. She understood the concerns that I had and provided timely updates. The service was completed on time. The only reason for 4 stars is that my truck w More

by Scoutmobile
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BRITTANY CHILDERS
Jul 04, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

June 28, 2022

David and bob I service spot on helpful and professional,always good visit thanks why I return More

by Johnfs2330
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David& bob
Jun 30, 2022 -

AutoNation Ford Tustin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

June 27, 2022

Service Coordinator Christian Kirk very efficient, friendly. Car was ready when needed and price was reasonable. More

by rnyassoc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
n/a
Jun 28, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 27, 2022

Thank you Bella for your attention to detail and customer service. Timely, efficient and attentive. Great job again!! More

by smith.howie89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bella Kelly
Jun 29, 2022 -

AutoNation Ford Tustin responded

Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

June 27, 2022

Bob from Autonation’s service department is the man to see. Bob is friendly, knowledgeable, thorough, and efficient. Bob keeps all our cars in top top shape so that we can road trip with complete peace of More

by Bee Walbridge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert (Bob) Self
Jun 29, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

...
36
...