AutoNation Ford Tustin - Service Center

HORRIBLE. I brought my car in to have the front sensor fixed and the backup password fixed. The serviceman told me that it would take 4-6 days. They did not of I brought my car in to have the front sensor fixed and the backup password fixed. The serviceman told me that it would take 4-6 days. They did not offer me a loaner car. When I finally came to pick up my car, none of the issues were resolved. I called the serviceman who I took care of my case and left a message. I also had customer service leave a message and I have not received a response. More

I was able to get an appointment and my vehicle repaired the same day. Bella made the process easy and even took care of outstanding recalls that I did not mention upon arrival. Overall a great and easy e the same day. Bella made the process easy and even took care of outstanding recalls that I did not mention upon arrival. Overall a great and easy experience. More

I think what makes a good dealership is the customer service you receive. David was the person that assisted me all through the process. David was pleasant accommodating and went over and beyond custome service you receive. David was the person that assisted me all through the process. David was pleasant accommodating and went over and beyond customer service to assist me In feeling comfortable In choosing to coming back. David will be the technician that I will ask for moving forward. More

I made an appointment last week to fix a recall regarding my backup camera on my 2015 mustang. After waiting in line at the dealer for almost 30 minutes, they finally took my car to be repaired. After lea my backup camera on my 2015 mustang. After waiting in line at the dealer for almost 30 minutes, they finally took my car to be repaired. After leaving it there all day, I was told they didn’t have the parts, and would let me know when they came in. That is unacceptable! They knew about the recall. They knew what parts would probably be needed, And if they were not in-stock, why schedule an appointment, and waste my time. I had to drive to the dealer, arrange for a ride back home, and do the reverse to pick the car back up. What a frustrating waste of time. More

Christian is very responsive and easy to work with. Appreciate the great service. Thank You! Appreciate the great service. Thank You! More

I am usually assisted by Bob Selff and receive EXCELLENT service from him. Unfortunately, this time I was assisted by David via text, with regard to a problem with my key. I did not receive any responses t service from him. Unfortunately, this time I was assisted by David via text, with regard to a problem with my key. I did not receive any responses to my text messages (which he initiated). Since David wasn't responding to my text messages, I called the dealership and was then assisted by Daniel. Once I left the dealership, I had trouble with my key sticking in the ignition. I told Daniel that the key did not feel smooth and had spiky edges, the way a new key that has not been filed properly would feel. He told me it is probably a problem with my ignition. I told him that my current key does not have this issue. I requested to have the key fixed or a refund. I am waiting for his response. More

Christian greeted me as soon as I arrived. He set up my appointment with the first available date that fit my schedule. He was knowledgeable in regards to powertrain coverage and communicated He set up my appointment with the first available date that fit my schedule. He was knowledgeable in regards to powertrain coverage and communicated the needed repair and cost. Easy choice as to who and where I will be taking my truck to for service. Thank you Autonation Ford of Tustin and Service advisor Christian Kirk. More

Christian was a great communicator and helped us get our car in, serviced, and out with great efficiency and customer service. Super friendly and professional. car in, serviced, and out with great efficiency and customer service. Super friendly and professional. More

When I pulled up I stood by my car waiting. A few Service Advisors walked past with not a word or acknowledgement. Christian was already helping a customer and still acknowledged me and asked w A few Service Advisors walked past with not a word or acknowledgement. Christian was already helping a customer and still acknowledged me and asked what services I would be needing and said he would help me out as soon as he was done with current customer. Seems like a small gesture but at least i wasn't standing around helpless and knew id be helped shortly. Sure enough Christian was the one to help my service needs. He didn't rush me or try to get me out of the way but heard me out and all my concerns and questions. Talked about our cars for a bit. In the end I let him know I had a Birthday email with a discount and it wasn't like most spots where they make excuses as to why they can't do it but he simply said i got you and Happy birthday.That type of service is hard to find now and days so Thank you Christian! Definitely will continue my service needs here. More

Excellent service extra effort to acquire needed parts very happy with results I would highly recommend this company very happy with results I would highly recommend this company More