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AutoNation Ford Tustin - Service Center

Tustin, CA

4.6
672 Reviews

672 Reviews of AutoNation Ford Tustin - Service Center

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April 05, 2022

Was extremely upset when I picked my car up and the key was not there. More

by Paulacarleen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel Zamora
Apr 08, 2022 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, Please reach out to our manager Jeff at 714-508-2800 or via email at nicolsj@autonation.com. We hope to hear from you.

Apr 14, 2022 -

Paulacarleen responded

Have emailed manager twice and left a voicemail. Still receiving no response.

April 02, 2022

I had the best experience with the Service Department at the Ford Autonaion in Tustin. The whole operation ran smoothly from start to finish. Everything is provided for the customer wile waiting. I was trea More

by dcbinmh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I am not sure of names but I worked with three helpful employees in the Service Department., Gloria Goodall
Apr 07, 2022 -

AutoNation Ford Tustin responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 01, 2022

Drove 60 miles to continue having my cars serviced at AN Ford Tustin. Bob Selff has been my service advisor for nearly 10 years and always takes excellent care of me. Todd M. More

by Todd M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Selff
Apr 05, 2022 -

AutoNation Ford Tustin responded

Hi Todd, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 31, 2022

First time in getting service on my 2018 F150. Chris did a great job and was very thorough in communicating the process and service More

by Bill
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Apr 05, 2022 -

AutoNation Ford Tustin responded

Hi Bill, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!

March 31, 2022

Was able to get a next day appointment. Check in was quick and car service was done promptly. Car was washed as ready with all service completed. More

by cpezich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny
Apr 05, 2022 -

AutoNation Ford Tustin responded

Hi, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 30, 2022

Quick, efficient, knowledgeable, Christain was very communicative, which was much appreciated, done within committed time frame. More

by csiken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christain
Apr 03, 2022 -

AutoNation Ford Tustin responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Tustin. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 29, 2022

The purchase of my vehicle was a breeze. I've taken my SuperDuty in twice for oil changes. The 2nd time I took it in, I added the DEF and had them remove a screw on the tire. The screw wa More

by jflores_f250
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel
Apr 02, 2022 -

AutoNation Ford Tustin responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 28, 2022

Great service, efficient, nice service team and truck is running smooth! Thank you Tustin Ford More

by Robin
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gloria Goodall
Mar 31, 2022 -

AutoNation Ford Tustin responded

Hi Robin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

March 27, 2022

Had a couple of recalls for the Expedition. The service advisor Daniel was professional, courteous, and helpful. Resolved the issue in one day. Lastly, Tustin Ford providing Lyft transportation More

by JP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel
March 25, 2022

The service staff was courteous and helpful. There was an issue sorting out the warranty on my certified used car and the service manager made sure that my vehicle received the necessary repairs More

by Cbhoward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
Mar 29, 2022 -

AutoNation Ford Tustin responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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