AutoNation Ford Tustin - Service Center

Bob Selff is the BEST service Advisor this company have ever had... he sets a high bar for all others to follow.. Bob is prompt, courteous, knowledgeable, and helpful. an OUSTANDING representative for Ford ever had... he sets a high bar for all others to follow.. Bob is prompt, courteous, knowledgeable, and helpful. an OUSTANDING representative for Ford... More

Christian in service was excellent, and helped ensure I was communicated to about my needed repairs and the timeframe to complete the work.. was communicated to about my needed repairs and the timeframe to complete the work.. More

Very good service very good communication and explanation of the needs to fix the our truck and report back with the amount cost of the fix When the truck We were notified right away and they’re OK on our of the needs to fix the our truck and report back with the amount cost of the fix When the truck We were notified right away and they’re OK on our time to pick up our truck thank you for the good service More

Excellent service. Service advisor Christian was very professional and helpful. He took the time to hear my concerns and explained the services professional and helpful. He took the time to hear my concerns and explained the services More

The service was good, the part and Instalation was done on time and we got the car back within two weeks on time and we got the car back within two weeks More

The service team did a great job. Clean, quick and efficient. I was in and out within 90 mins. efficient. I was in and out within 90 mins. More

Only thing you'll find at this xxxx hole dealer is, PROFESSIONAL CROOKS ! AVOID IT AT ALL COST !!! PROFESSIONAL CROOKS ! AVOID IT AT ALL COST !!! More

Good service nice people, always take to the dealer. Have to use Saturday because of work to use Saturday because of work More

SVC quality excellent.But When I arrived, nobody paid SVC quality excellent. But When I arrived, nobody paid attention to me and abandoned. Even I understood that covid epidemic makes service dept lack o SVC quality excellent. But When I arrived, nobody paid attention to me and abandoned. Even I understood that covid epidemic makes service dept lack of employees, I think, some one(svc adviser or receptionist) should receive customer and ask customers needs. In the past, service dept operated a sort of receptionist. But now, no. More

Hi, my car has been there for a one month already. At the beginning the adviser told me it was one piece covered by guarante, but the part wasn't there. Later he said he recommends a tune up, and later the beginning the adviser told me it was one piece covered by guarante, but the part wasn't there. Later he said he recommends a tune up, and later he said needs a coil, i said okay. go ahead and do it. even one month before I did that service. He told me that I can drive the car without the part that was missing, so i trusted him, I really needed the car, so went to pick it up. My car had a noise and no coolant, they offered me to put water instead. So I didn't want to drive my car like that. I called yesterday to talk to the manager. but he doesn't have any time to respond to me. The adviser just called and keeps saying he doesn't know when the part is going to be there!! I paid already for the other services. how long is going to take?? More