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AutoNation Ford Tustin - Service Center
Tustin, CA
672 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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672 Reviews of AutoNation Ford Tustin - Service Center
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January 03, 2022
Autonation Ford Tustin service department was the 4th Ford dealer I attempted to get warranty repair from on my brand new Mustang GT. Therefore, I can say with some confidence that they are hands down th Ford dealer I attempted to get warranty repair from on my brand new Mustang GT. Therefore, I can say with some confidence that they are hands down the best Ford service department between Long Beach and Irvine. Christian was my service advisor, and as others have said here, he is professional and honest. He told me it would take two days to diagnose issue, and true to his word, he called me two days later and his mechanics had even fixed the issue by then. All Ford service dealers experience a heavy volume of traffic. It’s not reasonable to expect service as quickly as one would get at a smaller repair shop, and I think one should bear that in mind. What is NOT acceptable is poor communication, overpromising, and underdelivering as was my experience at Tuttle Click Irvine, HB Ford, and Worthington. If you are in need of warranty repair I heartily recommend Autonation Ford Tustin. My A/C is blowing nice and cool now! Great work guys and gals!! More
by choctaw444
Employees Worked With
Christian Kirk
January 02, 2022
Had the car for a week just to give me an estimate of what was wrong after an accident. They did not communicate, return calls, or do anything to assist me for a week. Then they did nothing. Close to two what was wrong after an accident. They did not communicate, return calls, or do anything to assist me for a week. Then they did nothing. Close to two weeks in, I just picked up the car with no paperwork or estimate of issues like it had never been in the shop at all. I realize staffing may have been short, but 2 weeks for an estimate they said would be a day or 2? Then nothing? Sadly, I bought the car from them. Will never, ever consider going there again for service or purchase. Suggest no one else does either. Rated 1 star because 0 was not an option. More
by teedonlcm
Employees Worked With
Several Service department people, including the manager.
January 02, 2022
Service Advisor was very polite and efficient with the write up. However, it should not take almost three hours to get an oil change and tire rotation with an appointment. This seems to be the standard write up. However, it should not take almost three hours to get an oil change and tire rotation with an appointment. This seems to be the standard for franchised Dealers compared to aftermarket oil change shops which take 30 minutes. Service Advisor did not check in with me during the entire time I was waiting, had to go find him. Small thing maybe but there was no coffee or snacks in the waiting room. (particularly for such a long visit) I went across the street to the Mazda Dealer for coffee. They were well stocked with fresh fruit, snacks and coffee. When my car was finally complete they did wash it. More
by mark.scarpato
Employees Worked With
Nathan
January 01, 2022
I have had nothing but problems since I bought my car back in 2019 and have had it to the dealership many times. The most recent is that it lost power while driving and then it wouldn’t go into reverse. back in 2019 and have had it to the dealership many times. The most recent is that it lost power while driving and then it wouldn’t go into reverse. I dropped it off and they said they couldn’t find the problem and gave it back to me even though it was a huge liability issue. It did the same thing the next morning so I drove it to the dealership. They “think” it might be the transmission but due to workload and parts available, it might be 2-3 months before my car is repaired. Who will make my car payment during this time?? This is unacceptable. More
by Unhappy Edge Owner
Employees Worked With
Unknown,
December 27, 2021
This is my fourth oil change since I bought my truck, for the the first 3 times everything was okay, oil change, tire rotation, hey even inspection of my truck, but this time well not so good you guys didn't the the first 3 times everything was okay, oil change, tire rotation, hey even inspection of my truck, but this time well not so good you guys didn't honor my coupon and there was nothing done of what I just mention before More
by Manongerardo
Employees Worked With
Christian
December 25, 2021
Always a smooth and friendly service experience. Christian, the associate that assisted me, was informative and accommodating - a pleasure to work with. Christian, the associate that assisted me, was informative and accommodating - a pleasure to work with. More
by schinowsky
Employees Worked With
Christian
December 23, 2021
Good customer service & friendly service representative. My car was in the shop MUCH longer than I’d anticipated but Christian was communicative and called me as soon as the technician initially reviewed ev My car was in the shop MUCH longer than I’d anticipated but Christian was communicative and called me as soon as the technician initially reviewed everything. More
by Steph5933
Employees Worked With
Christian Kirk
December 23, 2021
I went in with a low tire pressure gauge warning light on a busy Saturday morning and despite their backup of customers with appointments David in the Sales Dept took me on. The diagnosis was a slow leak w a busy Saturday morning and despite their backup of customers with appointments David in the Sales Dept took me on. The diagnosis was a slow leak which could not be located for patching so I ended up two days later ordering two new tires which were put on two days later and problem solved. All was handled very efficiently. I have been going to this dealer with my C-Max for several years and am always well taken care of. More
by painterlya
Employees Worked With
David Tach
