AutoNation Ford Tustin - Service Center

Armando Anaya Miramontes was my service advisor and was wonderful. He communicated with me as often as he got an update. Love his customer service attitude. Will definitely go back to him. wonderful. He communicated with me as often as he got an update. Love his customer service attitude. Will definitely go back to him. More

Everyone at AutoNation Ford Tustin is extremely friendly and extremely helpful. I recently had service done and the service person went above and beyond what was needed. I've really been thrilled to find th and extremely helpful. I recently had service done and the service person went above and beyond what was needed. I've really been thrilled to find this dealership! Like my friends own it! More

Delia was great, best costumer service I ever had. I’ll come back just because she make my experience very professional and on time. I’ll come back just because she make my experience very professional and on time. More

Showed up for an oil change and a leak in my tire with no appointment. They took of both, and a recall I didn't know about, and washed my car all in less than 2 hours appointment. They took of both, and a recall I didn't know about, and washed my car all in less than 2 hours More

Great experience with this dealership. The Service was done very fast and they even Washed my Bronco for me! Very Pleased. The Service was done very fast and they even Washed my Bronco for me! Very Pleased. More

Armando was great to deal with, and kept me informed about the repair. I’ve always had a great experience servicing my car at Autonation Ford Tustin. about the repair. I’ve always had a great experience servicing my car at Autonation Ford Tustin. More

Very friendly and fast. Helped me to return home and picked me up from home to collect my car. All works were done and my car was returned to me washed. Brittany was extreme Helped me to return home and picked me up from home to collect my car. All works were done and my car was returned to me washed. Brittany was extremely friendly and helpful. More

Everything was great! Everyone is so friendly. Love the car wash! Thank you so much. Everyone is so friendly. Love the car wash! Thank you so much. More

Unprofessional and impossible to contact or get a straight answer. Checked in Tuesday with a "check engine" light at 8:45 AM via an appointment.. By the close of business and after 3 phone calls and straight answer. Checked in Tuesday with a "check engine" light at 8:45 AM via an appointment.. By the close of business and after 3 phone calls and a like number of voicemail I was informed that your tech found no check engine light. You know "stupid customer". I informed my Service Advisor that the car was in EV only mode so as not to exacerbate whatever the cause of the check engine light was. .On Day 2 the tech drove the car on engine and 'ev+ and immediately got the check engine. At the close of business he was not able to determine the cause. By 5:00 PM on Day 3 I was informed, after calling for a status, that all was OK and the car was due to be released. Fortunately I life close by and got to the dealership at 5:45.. Nearly total lack of communication...No apparent concern for the customer's need of transportation. A tech who trouble shoots and electric motor when the car is in EV only mode. I assume he worked on it from 8 AM to 5 PM on Day 3. Otherwise I can only conclude that it sat unattended for most of the day. Your basic service nightmare. I have owned Ford automobiles for 57 years. I have never had this experience before. More

Its pretty good , i think auto-nation shop should be in every town in the world , I am very satisfied every town in the world , I am very satisfied More