AutoNation Ford Tustin - Service Center

I have never had a problem with your service department. Bob Selff is an excellent service adviser. Bob Selff is an excellent service adviser. More

Hello - I am rating a 3 because of the delay and condition of car upon return. 1. Had an appointment and arrived early. 2. 10K mile check-up and just finished a trip 3. Told 60" to 90" to whic condition of car upon return. 1. Had an appointment and arrived early. 2. 10K mile check-up and just finished a trip 3. Told 60" to 90" to which I indicated I had a Healthcare appt @ 10:30 4. No updates, communication during this time 5. at the 2' mark (from when I arrived) I sought out the service personnel 5. 10:00 had to find out status 6. 10:10 brought car around The car was not ready for me to drive: plastic, paper coverings still in place AND no wash! I received no check-out paperwork at all. I am still wondering what was done to my car. I am rating it as a 3 and still recommending because I am hopeful this was a "fluke". Please provide follow-up. my thanks Shelley More

Never again worst dealer worldwide, worst customer service. Zero curtesy. They shut down this place. service. Zero curtesy. They shut down this place. More

3 Hours for an oil change... No advanced warning that the service department was so busy that it was going to take a while, and no concern for apologizing for it when questioned. This was the first full the service department was so busy that it was going to take a while, and no concern for apologizing for it when questioned. This was the first full service I had done here on my new truck - there are many other location options for getting service. Too bad this experience was so poor, I had hopes. More

Bob Selff is always polite and professional when ever I bring my Ford in for service. He does a great job in communicating the cost and lets me know when my car is ready for pick up. The service costs tend bring my Ford in for service. He does a great job in communicating the cost and lets me know when my car is ready for pick up. The service costs tend to be very reasonable. I use AutoNation For all my Fords service needs. More

Bob Selff is the best! I trust him with my largest investment…. my F150… he was referred by my ex service advisor when he moved to AZ. investment…. my F150… he was referred by my ex service advisor when he moved to AZ. More

Fast service. Christian was super friendly and helpful. Came in for a recall and broken windshield. It was all done in about 24 hours. Also xxxx off a low tire pressure light at no charge. Came in for a recall and broken windshield. It was all done in about 24 hours. Also xxxx off a low tire pressure light at no charge. More

Received excellent work from Christian to service my Ford Edge Sport! Autonation is fortunate to him on staff. Edge Sport! Autonation is fortunate to him on staff. More

Took my Ford in on July 6th. after failing inspection with multi point errors, engine light on, and needed oil change light on. On July 23 I got my car back with engine light and oil needed change still with multi point errors, engine light on, and needed oil change light on. On July 23 I got my car back with engine light and oil needed change still on. A new wire harness was in stalled and was told a PCM part was on back order. Still waiting for the PCM part. DMV inspection is due on August 20th. Ernie Traficante. More

Daniel was professional, courteous and knowledgeable.He Daniel was professional, courteous and knowledgeable. He is an asset to your service department. Daniel was professional, courteous and knowledgeable. He is an asset to your service department. More