AutoNation Ford Tustin - Service Center

Service is terrible. Took vehicle in at 7am for oil change and to check noise on breaks. Car has 4200 miles on it. I was asked if I would wait and I told them yes sinc Took vehicle in at 7am for oil change and to check noise on breaks. Car has 4200 miles on it. I was asked if I would wait and I told them yes since it shouldn’t take too long. Here comes 1pm and vehicle still not serviced. More

They service my car really good. I like the communication and the explanation for any issues that the car may need. I like the communication and the explanation for any issues that the car may need. More

Always get the work done in a reasonable amount of timez and the waiting room is very comfortable and the waiting room is very comfortable More

Friendly service team. Waiting room has self serve coffee area, good vending machines and comfortable seating. Waiting room has self serve coffee area, good vending machines and comfortable seating. More

The gentleman helping me was extremely nice and had an awesome attitude. He was very helpful and communicated with me by text and phone calls. I loved how important I felt. Thank you! awesome attitude. He was very helpful and communicated with me by text and phone calls. I loved how important I felt. Thank you! More

Busy time at drop off but overall the pickup was very fast and they always followed up and updated me as needed. SAVANNAH was wonderful to work with. fast and they always followed up and updated me as needed. SAVANNAH was wonderful to work with. More

Fast and reliable service. Christian is a great service advisor. Definitely will be returning because of him. Christian is a great service advisor. Definitely will be returning because of him. More

The dealership is great! Armando did an awesome job helping me with my concerns about my car. My only complaint is with the scheduling. If I schedule an appointment at 8:40, Armando did an awesome job helping me with my concerns about my car. My only complaint is with the scheduling. If I schedule an appointment at 8:40, I shouldn't be told that it will take 1-2 hours to look at my car. Appointments should be honored at the scheduled time. Then, if it takes a couple of hours to make the repairs, that I can understand. But overall, great customer service!! More

They dont communicate never respond had my vehicle for weeks with not even a response on whatbis going on with it never buying a ford vehicle or going to any dealer weeks with not even a response on whatbis going on with it never buying a ford vehicle or going to any dealer More

Our team was able to help us get our warranty in order with our 2019 Expedition Max, turn around time was great and friendly service would highly recommend. with our 2019 Expedition Max, turn around time was great and friendly service would highly recommend. More