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AutoNation Ford Valencia
Valencia, CA
1,159 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Helpful November 30, 2023
The service department continues to have a severe lack of communication. Calling them during the hours they are open often results in nobody answering and going in circles with main phone attendant. In addit communication. Calling them during the hours they are open often results in nobody answering and going in circles with main phone attendant. In addition they need to call and text people back when the vehicle is ready. Also, I am not sure why in the age of cell phones each service person is not carrying one around so when people call them they actually answer their phone or at least call them immediately back if they cannot talk at the moment. Other dealerships on that street (and we have dealt with two others) do a much better job. The saving grace of this particular visit is the one guy that was still there when we showed up late in the day (after calling twice and even texting that I was coming) was very helpful and apologized for the lack of response. He of course had no idea I was coming (our assigned service person evidently didn't tell anyone but just left for the day as per the usual for this office) but his professionalism and speed to get our car and take care of another guy at the same time was commendable. I would like to say this is an isolated event but for the most part this happens everytime. One other note, having all the service people eating their lunch and joking around doing nothing to assist anyone while customers are right there standing next to them waiting is practically the definition of bad management. Does the supervisor really have no idea that you should have them use a lunch room and stagger the lunches so customers can continue to be helped? One of the main rules of good customer service is always be professional so people develop trust in your company, the product and in the work you do. Having almost your entire service department chowing down while shooting the breeze in front of customers doesn't exactly appear professional. More
by missvp
Employees Worked With
I don't recall the last guy (an older gentlemen) we worked with but he is the only one worth mentioning.
November 27, 2023
Gregg was very friendly, did a wonderful job and truck was ready real quick and he kept me notified throughout the service. I did receive the truck with a scuff on the hood, Gregg tried to remove but the was ready real quick and he kept me notified throughout the service. I did receive the truck with a scuff on the hood, Gregg tried to remove but the scratch part is still present, very hard to see but was not there when brought in for service. More
by ssthomson
Employees Worked With
Gregg
November 14, 2023
This was my first time taking my F-150 to this dealership, and I was super impressed with their service department and proactive status on my vehicle. Lance was very helpful and responsive. dealership, and I was super impressed with their service department and proactive status on my vehicle. Lance was very helpful and responsive. More
by Schneider1970
Employees Worked With
Lance
November 12, 2023
An excellent buying experience. Knowledgeable and professional sales personnel. No high pressure sales practices. Just a wonderful car at the reasonable price Knowledgeable and professional sales personnel. No high pressure sales practices. Just a wonderful car at the reasonable price More
by msshorr
Employees Worked With
Bryan and James
November 04, 2023
I’m very pleased with the service and friendly people who work at the dealership. It is very convenient to have Saturday morning appointments. I would definitely recommend the dealership to people I know. work at the dealership. It is very convenient to have Saturday morning appointments. I would definitely recommend the dealership to people I know. More
by vic
Employees Worked With
Morgan
