AutoNation Ford Valencia

Excellent service department! !! I will definitely continue to take my car to this service department. !! I will definitely continue to take my car to this service department. More

This is the only dealership that I go to, and there are many four dealerships available to me. The reason why I go to AutoNation for Valencia is because of Greg in service. He’s a rockstar to stay the leas many four dealerships available to me. The reason why I go to AutoNation for Valencia is because of Greg in service. He’s a rockstar to stay the least. He’s always nice knowledgeable, efficient, and honest, which is exactly what you need an employee and a friend. More

Thanks again Greg! Awesome service, you got our car back to us as promised! Thanks again! Awesome service, you got our car back to us as promised! Thanks again! More

Laura is an excellent service agent at Valencia Fors Auto Nation.. She is always friendly and takes care of our Ford Explorer’s needs. She listens to our request and makes sure All requested services to Nation.. She is always friendly and takes care of our Ford Explorer’s needs. She listens to our request and makes sure All requested services to our vehicle gets the needed service. Thank you/ More

Salesman Zack was excellent answered all questions helped us with the navigation system and answered our questions on using everything on truck, everyone we came in contact with was very polite professional us with the navigation system and answered our questions on using everything on truck, everyone we came in contact with was very polite professional with lots of experience More

Greg is first class and always takes good care of my truck. Will continue using him. truck. Will continue using him. More

I’ve had my car serviced at Valencia ford for 11 years and am pleased with their services and am pleased with their services More

they do the bare minimum. However, this is an improvement overdoing less than that, which is what they used to do. One time they broke my window! But to have an appointment a However, this is an improvement overdoing less than that, which is what they used to do. One time they broke my window! But to have an appointment and then they tell you that they have a three day wait on inspecting your air-conditioning or a several week weight as they told my husband on fixing the backup camera, means to me they simply don’t want to do those repairs! More

Veronika, my very helpful and professional service advisor was excellent at AutoNation Ford Valencia. Veronika went above and beyond for customer service. I was very impressed and happy to work with V advisor was excellent at AutoNation Ford Valencia. Veronika went above and beyond for customer service. I was very impressed and happy to work with Veronika again. Thank you for employing awesome people like Veronika. More

I had a very disappointing experience with AutoNation Ford Valencia, specifically with Juan Zapata Rosales and Jason Price. On March 30, 2026, after work, I drove 71 miles from my job and 23 miles fro Ford Valencia, specifically with Juan Zapata Rosales and Jason Price. On March 30, 2026, after work, I drove 71 miles from my job and 23 miles from home to see a 2025 Ford Mustang Mach-E GT in Velocity Blue. The drive felt worth it at first because Velocity Blue is my favorite color, and I was also actively negotiating with another dealership on an identical GT in white. I brought that competing quote with me. When I arrived, no one greeted me for a while. Eventually someone acknowledged me and got Jason. We test drove the car, and I loved it, but the vehicle was extremely dirty both inside and out, which was disappointing for a car they were trying to sell. Once we sat down to discuss numbers, they tried to match the other dealership’s offer and got somewhat close, but Jason kept pushing for a payment that was still about $50 more per month than the competing deal. I had already been upfront with Juan by text that Ford might not approve me and he told me they have multiple lenders. Jason encouraged me to let them run my credit anyway, telling me they had a strong relationship with Ford Credit and that approval without a co-signer likely would not be a problem. At that point, my dad, who was involved in helping me compare the offers and is my co-signer, was too far away to make it to the dealership before closing. He told me to come home so we could discuss both deals. I communicated that to Jason, but he pressured me by saying the incentive would run out, even though the dealership website showed it ending on 3/31/26. I was also extremely hungry, tired, and feeling faint after the long drive from work, so I completed the application and Jason said he could run my credit and update me afterward. I immediately received an Experian alert showing that my credit had been pulled. The next day, March 31, I texted both Jason and Juan for an update because I needed to know which dealership I should go to after work. No response from either of them. I emailed the general manager and got no response. I called the dealership, gave my information, and was told someone would call me back. No one did. I then contacted AutoNation customer service to ask for the status of my application. They said they would notify the dealership and that someone would reach out. They even made me a 6:00 p.m. appointment, but I made it clear that I was not going to drive 71 miles just to be rejected in person and waste everyone’s time. Still, no one from the dealership called or texted me. I waited and waited until it became too late. The incentives ended that day, and I was left with no answer, no explanation, and no professionalism. A simple response saying the deal would not work, or that I was not approved, would have allowed me to move on. Instead, I was ignored after they ran my credit. Later, Ford also ran my credit, and to this day I still do not know why, because no one at the dealership has explained anything. This was one of the most frustrating and unprofessional dealership experiences I have had. Communication after a credit application should be the bare minimum. More