AutoNation Ford Valencia

I had a very disappointing experience with AutoNation Ford Valencia, specifically with Juan Zapata Rosales and Jason Price. On March 30, 2026, after work, I drove 71 miles from my job and 23 miles fro Ford Valencia, specifically with Juan Zapata Rosales and Jason Price. On March 30, 2026, after work, I drove 71 miles from my job and 23 miles from home to see a 2025 Ford Mustang Mach-E GT in Velocity Blue. The drive felt worth it at first because Velocity Blue is my favorite color, and I was also actively negotiating with another dealership on an identical GT in white. I brought that competing quote with me. When I arrived, no one greeted me for a while. Eventually someone acknowledged me and got Jason. We test drove the car, and I loved it, but the vehicle was extremely dirty both inside and out, which was disappointing for a car they were trying to sell. Once we sat down to discuss numbers, they tried to match the other dealership’s offer and got somewhat close, but Jason kept pushing for a payment that was still about $50 more per month than the competing deal. I had already been upfront with Juan by text that Ford might not approve me and he told me they have multiple lenders. Jason encouraged me to let them run my credit anyway, telling me they had a strong relationship with Ford Credit and that approval without a co-signer likely would not be a problem. At that point, my dad, who was involved in helping me compare the offers and is my co-signer, was too far away to make it to the dealership before closing. He told me to come home so we could discuss both deals. I communicated that to Jason, but he pressured me by saying the incentive would run out, even though the dealership website showed it ending on 3/31/26. I was also extremely hungry, tired, and feeling faint after the long drive from work, so I completed the application and Jason said he could run my credit and update me afterward. I immediately received an Experian alert showing that my credit had been pulled. The next day, March 31, I texted both Jason and Juan for an update because I needed to know which dealership I should go to after work. No response from either of them. I emailed the general manager and got no response. I called the dealership, gave my information, and was told someone would call me back. No one did. I then contacted AutoNation customer service to ask for the status of my application. They said they would notify the dealership and that someone would reach out. They even made me a 6:00 p.m. appointment, but I made it clear that I was not going to drive 71 miles just to be rejected in person and waste everyone’s time. Still, no one from the dealership called or texted me. I waited and waited until it became too late. The incentives ended that day, and I was left with no answer, no explanation, and no professionalism. A simple response saying the deal would not work, or that I was not approved, would have allowed me to move on. Instead, I was ignored after they ran my credit. Later, Ford also ran my credit, and to this day I still do not know why, because no one at the dealership has explained anything. This was one of the most frustrating and unprofessional dealership experiences I have had. Communication after a credit application should be the bare minimum. More

One of the worst car buying experiences that I have had in a while. They are the type of dealer that advertises a price for a car. Then when you are in the showroom they ambush you with inflated fees and b in a while. They are the type of dealer that advertises a price for a car. Then when you are in the showroom they ambush you with inflated fees and bogus "mandatory" protection packages which are "tied to the VIN" that run up the price by thousands. You have to fight tooth and nail to get any of it reduced. More

My service experience was excellent. Greg, my service advisor was both effective & efficient with a humorous and engaging personality! Greg, my service advisor was both effective & efficient with a humorous and engaging personality! More

It’s all amazing service until you drop your 70k and drive off the lot - then u can’t get anyone on the phone in sales or finance drive off the lot - then u can’t get anyone on the phone in sales or finance More

I scheduled a test drive via email for the next day. The next morning, Jason greeted us at the door and was friendly and professional throughout the entire experience of understanding what we were looki The next morning, Jason greeted us at the door and was friendly and professional throughout the entire experience of understanding what we were looking for, test driving the used car, and finalizing the paperwork. This was the first time I've done business with AutoNation Ford Valencia and I would definitely start with them the next time I'm in the market for a new or used car. The support staff was equally professional and efficient, ensuring that we we comfortable while the paperwork was being processed. More

Veronika works in the service department and is so helpful. We take our trucks here regularly and are very happy with the service. helpful. We take our trucks here regularly and are very happy with the service. More

Morgan has always been exceptionally attentative and responsive to my questions.. cars will always hace issues here and there but trusting her recommendations is a must. responsive to my questions.. cars will always hace issues here and there but trusting her recommendations is a must. More

My time I spent at the dealer less than 2 hours my salesman was honest, upfront and made a new friend salesman was honest, upfront and made a new friend More

Quickly written up for routine oil change and maintenance. Offered a courtesy ride, but I chose to wait. My car was ready in about forty-five minutes. Good complementary cup of Starbucks coffee i maintenance. Offered a courtesy ride, but I chose to wait. My car was ready in about forty-five minutes. Good complementary cup of Starbucks coffee in the show room while I waited. Service writer and cashier both very personable and professional. More

A professional and very attentive dealer Eric in the service department is excellent thank you very much for your attention service department is excellent thank you very much for your attention More