AutoNation Ford Westlake

The service department is very poor in communicating with their customers. I had to call several times about my wife's car to get ant answers. The aftermarket warranty they sold me is completely worthless. I their customers. I had to call several times about my wife's car to get ant answers. The aftermarket warranty they sold me is completely worthless. I bought the car from the Amhurst location, the first week the air conditioning stopped working. that took over two weeks. Then the car started leaking oil, I took it to the Westlake location to be checked out. They took almost three days to check the car, then they tell me that it is not covered by my power train warranty. I was just barely out of the 90 day warranty, they gave me when I bought the car. The engine oil cooler is not covered under the aftermarket power train warranty. The oil cooler is a very important part of the engine and is part of the power train. They were very slow in calling me back, I had to keep calling them to check on what they were doing. They told me that it was not covered, period! I called the finance person in Amhurst and explained the problem I was getting from the Westlake service department. He made a call to the aftermarket warranty company, he got the repair approved in less than 20 minutes. This had already been 3 weeks, the parts were ordered, over a week later I got a call that the car was done. We drove to the dealership to pick up the car, when we got there. The service writer said the paper work was not done, it would be several hours before it was done. So, we drove back home, as soon as we pulled in the driveway. the dealership called us and said we could pick up the car. When we got there the service writer said the paper work was not finished, we had to leave $240 cash to take the car. We were not given a receipt for the money. I was very upset about how this was handled. I was only expecting to pay $100 witch is the deductible with my aftermarket warranty. We took the car and over a week later, still no receipt for anything. I called the dealership again and spoke to the service manager. He told me that the repair was not covered and I still owe more money. I told him that I was told it was covered. He said the finance manager got the warranty company to do him a favor. To cover the repair, and there was more money owed. I am paying $3200 for a warranty that does not cover a engine part. under a powertrain warranty. I'm very upset and unhappy on how the whole thing was handled! I've worked at a car dealership and the way auto nation handled is completely unacceptable. We were treated like we didn't matter, after we spent almost $15,000 for a car. It made me feel like, after they got their money. They could care less about how we are treated. The service writer saw how upset I was and the only thing he was worried about is that I give them a 5 on the customer survey. He told me at least 6 times, that anything less than a 5 on the survey would hurt him with loss of money. I gave a 1 star on the survey, because that is the lowest I could give. So, unless you are buying a new car, stay away from Auto nation ford. When you buy a used car, they forget about the money you spent. Their service reflets that. More

the whole shop was clean and everyone greeted you with a smile. didn't take long to get deal done smile. didn't take long to get deal done More

DENNIS IN SALES. ...NATE AS THE GM...AND ASHLEY IN SERVICE....ARE ALL TOP NOTCH AND I HAVE BEEN IN CUSTOMER SERVICE FOR OVER 50 YEARS. THEY ARE THEEE BEST!!! ...NATE AS THE GM...AND ASHLEY IN SERVICE....ARE ALL TOP NOTCH AND I HAVE BEEN IN CUSTOMER SERVICE FOR OVER 50 YEARS. THEY ARE THEEE BEST!!! More

Great customer service for servicing my Ford Escape. Providing transportation to my home and pick up was good. Providing transportation to my home and pick up was good. More

The staff were extremely helpful and courteous to the type of vehicle that I was looking to purchase. They never used any type of pressuring tactics like I've experienced at a few other dealership. Dav type of vehicle that I was looking to purchase. They never used any type of pressuring tactics like I've experienced at a few other dealership. Dave Solomon was the salesperson who helped me. I would recommend him 100%. More

I had an excellent experience at AutoNation Ford in Westlake. Michael Williams, my salesperson, was patient, knowledgeable, and truly professional. He never pressured me at any point and took the time Westlake. Michael Williams, my salesperson, was patient, knowledgeable, and truly professional. He never pressured me at any point and took the time to answer all of my questions thoroughly. Jeff, the manager, greeted me personally and demonstrated the same level of professionalism and courtesy. Frankie in finance was also extremely helpful and made the process smooth and stress-free. I had shopped around at several dealerships, but the customer service at AutoNation stood out above the rest. They made me feel valued as a customer, not just a sale. That level of respect and genuine care is what brought me back and ultimately earned my business. I truly appreciate how well I was treated and highly recommend this dealership to anyone looking for a positive car-buying experience. More

I was able to get a quick appointment and get both the maintenance done and the problem fixed quickly was nice of them to drop off the vehicle to my house. Save me a lot of time that day. maintenance done and the problem fixed quickly was nice of them to drop off the vehicle to my house. Save me a lot of time that day. More

The police will take your money and if you have any issues or problems, they will not lift a finger to help you at all buyer. Beware do not buy anything from this place. The service department is horri issues or problems, they will not lift a finger to help you at all buyer. Beware do not buy anything from this place. The service department is horrible. The managers will not help you. They will get aggressive with you and make you feel like you’re a victim and gaslight you if you expect them to call you back if they say they will that is their go to to get rid of you you will call. They will say they’ll call you back. They never will. Good luck with this place. Stay away like I said absolutely horrible horrible experience. More

The people at autonation a very kind, considerate respectful professional, I'm grateful for their service. respectful professional, I'm grateful for their service. More