AutoNation Ford Westlake

very friendly and great customer service and very took care of recall issue with great expertise care of recall issue with great expertise More

Service was completed and timely. Waiting area was clean and pleasant. This has been my dealership since I purchased this vehicle. Waiting area was clean and pleasant. This has been my dealership since I purchased this vehicle. More

Never get service on a Saturday. multipoint inspection was a joke. Tires had 39 pounds in the front and 31 pounds in the rear. They were checked as ok. Charged $2.99 for windshield w multipoint inspection was a joke. Tires had 39 pounds in the front and 31 pounds in the rear. They were checked as ok. Charged $2.99 for windshield washer fluid when I had topped off the reservoir the day before. Charged $13.94 per quart of synthetic oil when retail at Auto zone is just over 6 dollars per quart. Total cost of my service was $119.56.... For an oil change? BTW I was never quoted an estimate and the paperwork stated the "authorized estimate was modified" I was not notified of that either. More

I wanted to say that the staff are so helpful and cares about there customers. They took the time to listen. about there customers. They took the time to listen. More

We had our 2014 Focus serviced at another dealer twice previously and they could not find a problem or tell us why the battery kept going dead. It took only one trip to Auto Nation in Westlake to find previously and they could not find a problem or tell us why the battery kept going dead. It took only one trip to Auto Nation in Westlake to find the problem. Ashley explained the problem clearly and got the car back to us quickly! I'll definitely go back. More

Once again John Lance Ford employees took care of my wants and needs. They made my buying a new vehicle an excellent experience.They were able to put me in a new F150 on this day without waiting to orde wants and needs. They made my buying a new vehicle an excellent experience.They were able to put me in a new F150 on this day without waiting to order or find one for me. Thank you More

Frankie Assad did a great job working with me online and in person. He made the process easy. Gary in finance explained everything in depth and help make that part of purchase easy. Overall, I would glad in person. He made the process easy. Gary in finance explained everything in depth and help make that part of purchase easy. Overall, I would gladly go back and purchase another vehicle!! Thanks!! More

Everyone we dealt with was friendly, not your typical pushy salesperson trying to make a deal. Our whole transaction was smooth and stress free pushy salesperson trying to make a deal. Our whole transaction was smooth and stress free More

AutoNation Ford of Westlake serviced my car in a timely manner. The staff were friendly and assisted in obtaining information for future warranty services. manner. The staff were friendly and assisted in obtaining information for future warranty services. More

Over all a great experience purchasing a 2022 Bronco from these guys. My sales rep William Ahonen was very helpful and easy to work with during the whole sales experience. Really didn't have any issues with these guys. My sales rep William Ahonen was very helpful and easy to work with during the whole sales experience. Really didn't have any issues with any part of the buying from them. When ever I came in to check in on the progress of my order they were very helpful and easy to get whatever I needed from them. Months before my bronco was even built they had me sit in and check out one they had getting prepped right after it was delivered in the garage. It was worth the wait and by far the best dealership/sales experience I've had. Considering it seems to be very hard to find a trustworthy, honest and dealer that's willing to actually help you, this place stands out compared to the rest. Even the service department was great. I had an tailgate table installed and they were able to get me in first thing next morning and got it done very quickly. Very happy with everything and certainly will use them for future vehicles. More