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AutoNation Ford Westlake - Service Center
Westlake, OH
589 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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589 Reviews of AutoNation Ford Westlake - Service Center
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July 22, 2025
Let's face it, dealers sometimes get a bad reputation. Cars cost money—money to buy and money to keep them running. And as drivers and owners, the time and money we spend is almost always frustrating. So Cars cost money—money to buy and money to keep them running. And as drivers and owners, the time and money we spend is almost always frustrating. So the dealer has a thankless job. It's for that reason I am writing this review, to thank AutoNation Ford Westlake for its service and patience handling everything I've throw at them. And the people at the service desk, they're the best. I feel more like a client than a customer when I hear from Danielle, my service representative. With every visit, Danielle has made sure the job was done right and with the least inconvenience to me. More
by scottcarpenter
Employees Worked With
Danielle
June 28, 2025
Scheduling was easy since I did it online. I even had to reschedule my appointment, and I was able to complete everything on their website easily. I selected what I needed which was to avail I even had to reschedule my appointment, and I was able to complete everything on their website easily. I selected what I needed which was to avail their "the works" package and to check for recalls. Everyone there was really efficient and friendly. Dustin accommodated me right away and clearly explained what to expect. He asked if I want to avail extra recommended services that day, but he didn't make me feel pressured to get them unlike other places where I was felt forced to do so. The mechanic who guided me to the garage was very patient, and the cashier was a lovely lady who made checkout pleasant. The total cost for the "the works" package was 97.74 USD (including tax) and I only had to stay 1 hour. Their waiting area was comfortable, with a big TV and Wi-Fi to keep customers entertained. Overall, I had a positive experience at the AutoNation Ford Westlake and I will definitely return for future car work. More
by NEL ZI
Employees Worked With
Duston Hamilton
June 27, 2025
I have a 2024 Edge and needed oil change and tire rotation. I checked in with Danielle who did a great job in getting the job done while I waited. Definitely recommend this dealership for their gre rotation. I checked in with Danielle who did a great job in getting the job done while I waited. Definitely recommend this dealership for their great customer service! More
by Annekay710
Employees Worked With
Danielle Langlois
June 01, 2025
Ashley, her sister and the service staff have been a huge help with making sure I get the service that my vehicle needs. I will be coming back for more service in the future. help with making sure I get the service that my vehicle needs. I will be coming back for more service in the future. More
by gretamarlowe
Employees Worked With
Ashley and her sister
