AutoNation Ford Westlake - Service Center

Scheduling was easy since I did it online. I even had to reschedule my appointment, and I was able to complete everything on their website easily. I selected what I needed which was to avail I even had to reschedule my appointment, and I was able to complete everything on their website easily. I selected what I needed which was to avail their "the works" package and to check for recalls. Everyone there was really efficient and friendly. Dustin accommodated me right away and clearly explained what to expect. He asked if I want to avail extra recommended services that day, but he didn't make me feel pressured to get them unlike other places where I was felt forced to do so. The mechanic who guided me to the garage was very patient, and the cashier was a lovely lady who made checkout pleasant. The total cost for the "the works" package was 97.74 USD (including tax) and I only had to stay 1 hour. Their waiting area was comfortable, with a big TV and Wi-Fi to keep customers entertained. Overall, I had a positive experience at the AutoNation Ford Westlake and I will definitely return for future car work. More

Ashley got my vehicle in quickly and took care of the issue I was having. Very pleased with the service I received! issue I was having. Very pleased with the service I received! More

I have a 2024 Edge and needed oil change and tire rotation. I checked in with Danielle who did a great job in getting the job done while I waited. Definitely recommend this dealership for their gre rotation. I checked in with Danielle who did a great job in getting the job done while I waited. Definitely recommend this dealership for their great customer service! More

Great service! Danielle and the rest of the service team do a great job getting you in/out and on with your day. Danielle and the rest of the service team do a great job getting you in/out and on with your day. More

The technicians were very polite and knowledgeable. They explained what they were going to be doing and finished in a reasonable time. They explained what they were going to be doing and finished in a reasonable time. More

All the staff is extremely nice and friendly; my customer care person, Dustin, is very easy to work with! care person, Dustin, is very easy to work with! More

Ashley and Dustin in the service department are always delightful. My Mustang is taken very good care of and services are done in a timely manner. delightful. My Mustang is taken very good care of and services are done in a timely manner. More

Great communication from my service advisor (Danielle). Friendly and efficient porter service. I'll be back. Friendly and efficient porter service. I'll be back. More

Ashley, her sister and the service staff have been a huge help with making sure I get the service that my vehicle needs. I will be coming back for more service in the future. help with making sure I get the service that my vehicle needs. I will be coming back for more service in the future. More

Great customer service. Addressed recall items and also noted items that another dealership failed to bring to my attention. Will be coming back. Addressed recall items and also noted items that another dealership failed to bring to my attention. Will be coming back. More