AutoNation Ford Westlake

The staff displayed quick and courteous customer service. The staff was knowledgeable about products. Clean environment. The staff was knowledgeable about products. Clean environment. More

Mark was great to work with to provide the best new tires for my F150 truck. Drop off and pick up was easy. Even got a ride in the courtesy vehicle back to home. for my F150 truck. Drop off and pick up was easy. Even got a ride in the courtesy vehicle back to home. More

I have to say that Mark Tierno keep me informed throughout the entire process regarding the warranty of my transmission repair and recall. I didn't have to call for updates. Mark communicated o throughout the entire process regarding the warranty of my transmission repair and recall. I didn't have to call for updates. Mark communicated on the status of the process and for that it was not only refreshing to finally be at a dealership that "Communicates" but doesn't lead you along on schedule projections. Since I've purchased my vehicle from Pete Murray and had body work done with Zack West and now service through Mark Tierno and the mechanics. I feel it's worth the drive from Amherst to Westlake to have my vehicles serviced at AutoNation Westlake. Keep up the good work. Bob More

I couldn't believe how helpful Ashley was Frist time at AutoNation she went beyond Customer Care I usually take my Ford Ranger to another Ford Deal for service Not no more I will be taking all my Fords to AutoNation she went beyond Customer Care I usually take my Ford Ranger to another Ford Deal for service Not no more I will be taking all my Fords to AutoNation at Westlake Thanks!! More

I have been working with AutoNation Westlake for almost two decades now and they have consistently delivered outstanding sales and service. The General Manager hast the finest dealership that I have dealt two decades now and they have consistently delivered outstanding sales and service. The General Manager hast the finest dealership that I have dealt with. My Service Advisor is Ashley and she consistently provides me with pleasant and knowledgeable service. If Ashley says it, I know that it is true. The same is true with Danielle. Joe works in the service department and many times he shuttles me where I need to go. Joe is always enjoyable to be around and is an asset to the dealership. They can't be beat. Right now, one of my cars is in the body shop where Zak is handling the body work and his service has been exemplary. Zak always keeps me informed and there are never any misunderstandings. Matt has worked with me before and he is honest and always backs up what he says. Usually the last stop is the cashier's, where more goes on than collecting money. Marin, Daisy and Karen provide pleasant and courteous service which makes returning a pleasure. Further, if you need a loaner vehicle, Marin handles this service and makes sure that everything thing is right with your temporary ride. When I go to the cashier's I can say that I have never seen a frown and that is a pleasure. I really don't know how much more that I could say. AutoNation Ford turned me from a GM man to a Ford man and I will always do my business at this dealership this is thirty-five miles from my home because they are so good. Even my least expensive maintenance is done here. They truly are the best! More

James Gladish and the rest of the team were thorough in checking my Maverick and making sure any recalls were taken care of. The waiting room was clean, comfortable and updated. checking my Maverick and making sure any recalls were taken care of. The waiting room was clean, comfortable and updated. More

I have always been a Ford guy and these people try to always make sure I leave feeling I have been taken care of always make sure I leave feeling I have been taken care of More

The technical support was understandable and precise. My questions were addressed in timely manner. I plan to make AutoNation my choice for mechanical work in the future. I especially liked the door to My questions were addressed in timely manner. I plan to make AutoNation my choice for mechanical work in the future. I especially liked the door to door ride support they offer. More

I couldn't have asked for better service. I had a few recalls and one couldn't be resolved right away so I was offered several options to get it taken care of. I had a few recalls and one couldn't be resolved right away so I was offered several options to get it taken care of. More