AutoNation Ford Westlake - Service Center

Always a pleasant experience. Personal attention and knowledgeable. Always on time, suggestions and keeps my file up to date and thorough. Personal attention and knowledgeable. Always on time, suggestions and keeps my file up to date and thorough. More

I have had a few issues with this service department. They have a lack of communication, they don’t pay attention to details unless it suits them. If you do have a problem they will say they want the opp They have a lack of communication, they don’t pay attention to details unless it suits them. If you do have a problem they will say they want the opportunity to make it right but never call you back. I would rate my experience at 2 maybe 3 out of 10 and that’s only because there are a few people there that try. I’ve had everything from dishonest assessments, neglect to inform about critical break issues, and the lack of communication. I would love to be able to take my vehicle to a place that listened and cared especially when you purchase your vehicle there and purchase a warranty with them. They don’t seem to care and always make it seem like you are an inconvenience. I got regular oil changes almost every two months because of a commute they waited until I was almost “metal on metal” with my rear breaks to tell me I needed them. You had to fight with them to get a rental if you needed one. I needed diagnostic work done and told them that. They informed me the day before my appointment that they don’t do that work on Saturdays. So I’d have to reschedule another month out for that work. They said they would make it right. Never got a call back or a call in general. They don’t care! They just want your money. More

Came in for an oil change - after waiting an hour, they came out and said my lug nuts had swollen and they couldn't rotate the tires, unless they broke them off and replaced. I get that unexpected things came out and said my lug nuts had swollen and they couldn't rotate the tires, unless they broke them off and replaced. I get that unexpected things happen with cars, but why it took 1 hour for an oil change and then to receive the update. They should have been able to give me an update a lot sooner. They replaced them, which took another 50 minutes. In the end, they did apologize for the inconvenience and gave me a discount on the service for the day, which was unexpected and appreciated. Better efficiency would go a long way for both the employees and customers! More

Great customer service from Ashley! Appointment was on time and the wait was not long. Appointment was on time and the wait was not long. More

Everyone is very pleasant and very helpful. I received good updates in a timely fashion. I received good updates in a timely fashion. More

Took my truck in for routine oil change/tire rotation maintenance along with a powertrain malfunction warning light in February. They were able to diagnose the powertrain issue, but had to order parts. I maintenance along with a powertrain malfunction warning light in February. They were able to diagnose the powertrain issue, but had to order parts. I received a follow-up call in April saying the parts finally arrived. I waited until July to bring my truck back in for another routine oil change/tire rotation and they said the parts had got lost. They were able to re-order them and they arrived the next day, so they were able to complete the repair that same day. Very pleased with the customer service and timeliness to get everything completed in 2 days. More

Part for recall not in. Ashley let me know. When it gets here she will let me know. She was great. Ashley let me know. When it gets here she will let me know. She was great. More

I am always treated as if I am part of the AutoNation family, I would never go anywhere else! family, I would never go anywhere else! More

I have used this dealership for over 20 years for my personal Fords cars and for service on my Ford company cars. They are honest and do go the extra mile to satisfy their customers. If there is an issu personal Fords cars and for service on my Ford company cars. They are honest and do go the extra mile to satisfy their customers. If there is an issue, they will make it right. To sum it up: Fast, Friendly, and Honest sales and service. Darrin Kocjancic . More

I recently had a family emergency and the entire AutoNation Westlake team from the mechanics, Ashley and management went above and beyond to make my journey a safe one. They went above and beyond. AutoNation Westlake team from the mechanics, Ashley and management went above and beyond to make my journey a safe one. They went above and beyond. We need this work ethic now more than ever. GREAT Service. More