AutoNation Ford Westlake - Service Center

Dissatisfied with Service Department. We have purchased and serviced many cars at this dealership. We always experienced terrific service. Now, there is a complete lack of customer ser We have purchased and serviced many cars at this dealership. We always experienced terrific service. Now, there is a complete lack of customer service skills. When someone is a Service Advisor, isn’t their job to advise or update the customer? We dropped our car at the Service Department on Nov. 21 for an 8 am service appointment for Wednesday Nov. 22. In the past, a Service Advisor called within one to two hours with a diagnosis. After two hours, my husband called and then called a second time as no return phone call or simple text to advise status. When we drove to dealership, the advisor told us that he does not check his voicemail. He offered no apology. He seemed perplexed as to why we would think he should check his voicemail. Where is the training on how to deal with customers? That job involves talking to customers and calling them to advise status. He told us that the mechanics were still servicing cars from the day before. How about updating a customer then and checking voicemail? This dealership is too busy for us. We will not purchase cars from any Ford dealer associated with AutoNation. There are independent Ford dealers and there are plenty of other automakers. You need to hire people who are able to communicate with a customer and train them to check their voicemail and return a phone call or leave a text. Also, my husband called and asked for service so that someone could find this advisor and not go to voicemail. My husband was put in voicemail anyway. We commented on this at the dealer, another advisor told us that the people who answer the phones for service are located in Florida. How is a customer to know that they are talking to Florida when they call Westlake, Ohio? Who tells a customer this at the time of a phone call? I just wrote a long review in the previous area. Please refer to that. , More

Best service department ever. I drive across the city because it’s such good service. They are plenty of service centers by me but Westlake Autonation is the best. I drive across the city because it’s such good service. They are plenty of service centers by me but Westlake Autonation is the best. More

Your goal is to make your customers have a pleasant and enjoyable experience with the company. The assistance, advice, and support with this Ford site is very poor. The schedulers need to be better informe enjoyable experience with the company. The assistance, advice, and support with this Ford site is very poor. The schedulers need to be better informed with the prices of the services offered. Best regards More

The service department is very good - I have dealt with Danielle on my last three visits - she explains things well & does the work I want done - Thank You Danielle on my last three visits - she explains things well & does the work I want done - Thank You More

The very knowledgeable people at this dealership are keeping me on top of my maintenance and saving me money by letting me know ahead of time what to watch and take care of. That's why my 2003 ford is s keeping me on top of my maintenance and saving me money by letting me know ahead of time what to watch and take care of. That's why my 2003 ford is still running fine! Thank you, Ashely and the service team. M.M More

Worst service ever. After an oil change and tire rotation. Never adjusted air pressures in tires, so TPMS warning light came on. Never reset oil life indicator on dash f After an oil change and tire rotation. Never adjusted air pressures in tires, so TPMS warning light came on. Never reset oil life indicator on dash for computer. So then I checked oil filter and it had oil running down the sides, hand tightened 2” it turned. With the requested software update for my trailer lights, they never even checked. I’ve had to schedule an appointment at another dealership. And it’s been 5 days and not even a call to apologize or anything. Sad the lack of quality Autonation Westlake service is. More

They were amazing! They dropped me off and picked me up from work, went above and beyond! Extremely friendly They dropped me off and picked me up from work, went above and beyond! Extremely friendly More

I've been going to this dealership for years and I wouldn't go anywhere else. They do great and reliable work. wouldn't go anywhere else. They do great and reliable work. More

Fast and efficient service for the fleet vehicles. Came in for oil change but technician saw issue with the rear shocks, which were replaced under warranty. Jordan always takes good care of me when Came in for oil change but technician saw issue with the rear shocks, which were replaced under warranty. Jordan always takes good care of me when I bring in the fleet vehicles. More

Danielle was extremely professional, courteous and informative. She kept me 'in the loop' every step of the way. The work was completed 'on time' and my vehicle was ready 'as promised'. I highly re informative. She kept me 'in the loop' every step of the way. The work was completed 'on time' and my vehicle was ready 'as promised'. I highly recommend this Service Department for all your vehicle needs. More