AutoNation Ford Westlake - Service Center

Everyone is very pleasant and very helpful. I received good updates in a timely fashion. I received good updates in a timely fashion. More

Took my truck in for routine oil change/tire rotation maintenance along with a powertrain malfunction warning light in February. They were able to diagnose the powertrain issue, but had to order parts. I maintenance along with a powertrain malfunction warning light in February. They were able to diagnose the powertrain issue, but had to order parts. I received a follow-up call in April saying the parts finally arrived. I waited until July to bring my truck back in for another routine oil change/tire rotation and they said the parts had got lost. They were able to re-order them and they arrived the next day, so they were able to complete the repair that same day. Very pleased with the customer service and timeliness to get everything completed in 2 days. More

Part for recall not in. Ashley let me know. When it gets here she will let me know. She was great. Ashley let me know. When it gets here she will let me know. She was great. More

I am always treated as if I am part of the AutoNation family, I would never go anywhere else! family, I would never go anywhere else! More

I have used this dealership for over 20 years for my personal Fords cars and for service on my Ford company cars. They are honest and do go the extra mile to satisfy their customers. If there is an issu personal Fords cars and for service on my Ford company cars. They are honest and do go the extra mile to satisfy their customers. If there is an issue, they will make it right. To sum it up: Fast, Friendly, and Honest sales and service. Darrin Kocjancic . More

I recently had a family emergency and the entire AutoNation Westlake team from the mechanics, Ashley and management went above and beyond to make my journey a safe one. They went above and beyond. AutoNation Westlake team from the mechanics, Ashley and management went above and beyond to make my journey a safe one. They went above and beyond. We need this work ethic now more than ever. GREAT Service. More

They always explain any service issues thoroughly, and work hard to make sure my vehicle is in good shape. work hard to make sure my vehicle is in good shape. More

Went in without appointment for an issue regarding a window, was able to get it taken care of without too long of a delay. Problem was corrected an covered by warranty. window, was able to get it taken care of without too long of a delay. Problem was corrected an covered by warranty. More

Ashley is always friendly and keeps you informed. It’s too bad they are not doing the detailing that was a good service It’s too bad they are not doing the detailing that was a good service More

After a horrible experience with another Ford service center, it was refreshing to have a wonderful experience with this service center. They were fast at looking into my cars problem and the mechanic sp center, it was refreshing to have a wonderful experience with this service center. They were fast at looking into my cars problem and the mechanic spoke to me several times and reset the computer and advised me to call if the engine light comes back on. I feel he was very honest. The gal at the service counter was polite, efficient and kept me informed also. More