AutoNation Ford Westlake - Service Center

They always explain any service issues thoroughly, and work hard to make sure my vehicle is in good shape. work hard to make sure my vehicle is in good shape. More

Went in without appointment for an issue regarding a window, was able to get it taken care of without too long of a delay. Problem was corrected an covered by warranty. window, was able to get it taken care of without too long of a delay. Problem was corrected an covered by warranty. More

Ashley is always friendly and keeps you informed. It’s too bad they are not doing the detailing that was a good service It’s too bad they are not doing the detailing that was a good service More

After a horrible experience with another Ford service center, it was refreshing to have a wonderful experience with this service center. They were fast at looking into my cars problem and the mechanic sp center, it was refreshing to have a wonderful experience with this service center. They were fast at looking into my cars problem and the mechanic spoke to me several times and reset the computer and advised me to call if the engine light comes back on. I feel he was very honest. The gal at the service counter was polite, efficient and kept me informed also. More

My Favorite Ford Dealer super special people work there customer a long time over 20 years sales and service are super fast thank you autonation westlake former john lance ford you are still great to wor customer a long time over 20 years sales and service are super fast thank you autonation westlake former john lance ford you are still great to work with that's how far i go back More

I've never had a negative experience here until 3 days ago. The desk staff is still friendly and hard-working. Ashley did I great job getting me in and out with a smile. However, my service was unsucc ago. The desk staff is still friendly and hard-working. Ashley did I great job getting me in and out with a smile. However, my service was unsuccessful this time. The tire repair didn't hold and now there is a metallic rattling sound every time I turn my front wheel. I will return for more service tomorrow. More

Went there with no appointment took my car and did a great job in one hour , honest , friendly workers great job done thanks great job in one hour , honest , friendly workers great job done thanks More

Ford Westlake is always friendly & courteous. When I call for service I get in on a timely fashion and the wait is not very long. We have always had an excellent experience with everyone. When I call for service I get in on a timely fashion and the wait is not very long. We have always had an excellent experience with everyone. More

Brought my 2021 F-150 in for warranty work (had about 6 recalls on it). It took weeks to schedule the appointment as they would not provide a rental car even though I was in for "safety recalls". While in recalls on it). It took weeks to schedule the appointment as they would not provide a rental car even though I was in for "safety recalls". While in service, I called to check on the status of my truck and was greeted with poor customer service. The service employees could not provide an eta and it took about 3 hours to finally get an answer. When I went to pick my truck up, the front desk service employees acted like they did not want to be there and were not welcoming. When I go to pay (I had my tires rotated as well), I noticed I was being charged $90 for "free" warranty work and a tire rotation ($19.95). Eventually they removed this and I though I was on my way... I get in my truck to leave and noticed my windshield was very dirty (recall #1, replace windshield), so I go to spray washer fluid. While doing this, I notice a complete wiper arm is missing from my driver side (recall #2, wiper motor). Someone seemed to think I didn't need my other wiper!! I pull my truck back into the bay and the employees come out to investigate. We look around my truck to see if the arm was placed inside my truck when I discover the next issue. Now my tailgate will not come down (recall #4, tailgate locking mechanism). During this process, Nick (I believe a service manage brought in from Canton), was great help and kept me calm. He promised they would get everything resolved shortly, in which he held to that promise. They eventually brought in a new truck to swap wiper arms and magically my tailgate started working again. Through the entire process, I felt I was treated poorly for someone who purchased a brand new truck from this dealership. Nick in the service department was the saving grace and the only reason I didn't rate this 1-star. He was the only employee that handled the situation professionally and with urgency. Overall though, I will never return to AutoNation dealerships. More

Customer focused - willing to go the extra mile for customer satisfaction - easy to deal with. customer satisfaction - easy to deal with. More