AutoNation Ford Westlake - Service Center

Went there with no appointment took my car and did a great job in one hour , honest , friendly workers great job done thanks great job in one hour , honest , friendly workers great job done thanks More

Ford Westlake is always friendly & courteous. When I call for service I get in on a timely fashion and the wait is not very long. We have always had an excellent experience with everyone. When I call for service I get in on a timely fashion and the wait is not very long. We have always had an excellent experience with everyone. More

Brought my 2021 F-150 in for warranty work (had about 6 recalls on it). It took weeks to schedule the appointment as they would not provide a rental car even though I was in for "safety recalls". While in recalls on it). It took weeks to schedule the appointment as they would not provide a rental car even though I was in for "safety recalls". While in service, I called to check on the status of my truck and was greeted with poor customer service. The service employees could not provide an eta and it took about 3 hours to finally get an answer. When I went to pick my truck up, the front desk service employees acted like they did not want to be there and were not welcoming. When I go to pay (I had my tires rotated as well), I noticed I was being charged $90 for "free" warranty work and a tire rotation ($19.95). Eventually they removed this and I though I was on my way... I get in my truck to leave and noticed my windshield was very dirty (recall #1, replace windshield), so I go to spray washer fluid. While doing this, I notice a complete wiper arm is missing from my driver side (recall #2, wiper motor). Someone seemed to think I didn't need my other wiper!! I pull my truck back into the bay and the employees come out to investigate. We look around my truck to see if the arm was placed inside my truck when I discover the next issue. Now my tailgate will not come down (recall #4, tailgate locking mechanism). During this process, Nick (I believe a service manage brought in from Canton), was great help and kept me calm. He promised they would get everything resolved shortly, in which he held to that promise. They eventually brought in a new truck to swap wiper arms and magically my tailgate started working again. Through the entire process, I felt I was treated poorly for someone who purchased a brand new truck from this dealership. Nick in the service department was the saving grace and the only reason I didn't rate this 1-star. He was the only employee that handled the situation professionally and with urgency. Overall though, I will never return to AutoNation dealerships. More

Customer focused - willing to go the extra mile for customer satisfaction - easy to deal with. customer satisfaction - easy to deal with. More

I have 2 Mustang's and an Escape. I get all my service work done at Autonation Ford Westlake because it's done right, and I'm informed of any services needed to keep my car's going st I get all my service work done at Autonation Ford Westlake because it's done right, and I'm informed of any services needed to keep my car's going strong. I know if there was a problem, I can always talk to the Service Manager or go directly to Dean (General Manager) as he is always interested in having satisfied customers that are buying a new or used car or just getting service. More

They need to hire more techs. I had to wait over 3 weeks to get in for an oil change. Way to long to wait. Plus they are disorganized because they don't have a service manager. Th I had to wait over 3 weeks to get in for an oil change. Way to long to wait. Plus they are disorganized because they don't have a service manager. They need one! More

Brought car in for tire leak, needed new tire, had in stock and it was replaced. Kept updated on progress. Very satisfied. stock and it was replaced. Kept updated on progress. Very satisfied. More

Ashley and the service tech were great and went beyond. Very pleased with the overall experience. Very pleased with the overall experience. More

The Mechanics at Auto Nation Ford Westlake and the Service Advisor Team(s) Are "THE BEST OF THE BEST!!" Our Family has purchased all the cars we drive from Auto Nation Ford Westlake and we couldn't b Service Advisor Team(s) Are "THE BEST OF THE BEST!!" Our Family has purchased all the cars we drive from Auto Nation Ford Westlake and we couldn't be happier! Whenever we have a problem with one of our cars, they fix it "PERFECTLY EACH AND EVER TIME!" When you find something that works, and works so very well.... why would you go anywhere else?? KUDOS TO ALL THE MECAHNICS AND ADVSIORS FOR YET ANOTHER JOB WELL DONE! More

Always prompt, friendly service, let me know what is going on too.pricing is fair going on too.pricing is fair More