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AutoNation Ford Westlake - Service Center
Westlake, OH
578 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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578 Reviews of AutoNation Ford Westlake - Service Center
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June 24, 2022
I have 2 Mustang's and an Escape. I get all my service work done at Autonation Ford Westlake because it's done right, and I'm informed of any services needed to keep my car's going st I get all my service work done at Autonation Ford Westlake because it's done right, and I'm informed of any services needed to keep my car's going strong. I know if there was a problem, I can always talk to the Service Manager or go directly to Dean (General Manager) as he is always interested in having satisfied customers that are buying a new or used car or just getting service. More
by crs8354
Employees Worked With
All the service people that take care of my car's
June 20, 2022
They need to hire more techs. I had to wait over 3 weeks to get in for an oil change. Way to long to wait. Plus they are disorganized because they don't have a service manager. Th I had to wait over 3 weeks to get in for an oil change. Way to long to wait. Plus they are disorganized because they don't have a service manager. They need one! More
by rudyringwall
Employees Worked With
Can't remember
June 17, 2022
The Mechanics at Auto Nation Ford Westlake and the Service Advisor Team(s) Are "THE BEST OF THE BEST!!" Our Family has purchased all the cars we drive from Auto Nation Ford Westlake and we couldn't b Service Advisor Team(s) Are "THE BEST OF THE BEST!!" Our Family has purchased all the cars we drive from Auto Nation Ford Westlake and we couldn't be happier! Whenever we have a problem with one of our cars, they fix it "PERFECTLY EACH AND EVER TIME!" When you find something that works, and works so very well.... why would you go anywhere else?? KUDOS TO ALL THE MECAHNICS AND ADVSIORS FOR YET ANOTHER JOB WELL DONE! More
by jrjsm
Employees Worked With
Jordan Looney (Service Advisor), All the Mechanics!
June 16, 2022
Thank you Autonation for always being there for me with good and amazing service with the best mechanics that takes good care of my car 🚙 there’s not another service I would take my car 🚙 to for the top good and amazing service with the best mechanics that takes good care of my car 🚙 there’s not another service I would take my car 🚙 to for the top service and the best for over 4yrs thank you again be seeing you soon More
by Debra Howard
Employees Worked With
Ashley
June 15, 2022
I made an appt for a recall on my Ford F-150 4 weeks ago. I get there on time drop the truck off go home to wait a few hours. (They said it would take that long) 15 minutes later they call and say they canno I get there on time drop the truck off go home to wait a few hours. (They said it would take that long) 15 minutes later they call and say they cannot so the recall because they have no parts. xxx why didn’t they tell us when I made appt or call day before and say they don’t have the part I would have rescheduled. Wasted a vacation day along with my wife using one to take me and pick up. Autonation ford said it is fords fault and we should take it up with them. Really????? Are they Ford?? Worst customers service I have ever had at a dealership More
by Workerbee
Employees Worked With
Jordan and weird customer service counter person
June 15, 2022
2013 Ford Focus 55k miles has transmission problems and dealership says it is not covered. I agree to pay $2,500 to repair, they call me back and say it’s covered. 3 months later car is ready and I owe $2, dealership says it is not covered. I agree to pay $2,500 to repair, they call me back and say it’s covered. 3 months later car is ready and I owe $2,500. But I was told it was covered, they refused. Car still does not run right, have left numerous voicemails. Transmission light continues to go on and drives worse than before. More
by TimS
Employees Worked With
Brad, Dean
