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AutoNation Ford Westlake - Service Center

Westlake, OH

4.4
578 Reviews

578 Reviews of AutoNation Ford Westlake - Service Center

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May 23, 2022

AutoNation Ford of Westlake serviced my car in a timely manner. The staff were friendly and assisted in obtaining information for future warranty services. More

by Jeanettedunham1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Ruebensal
May 25, 2022 -

AutoNation Ford Westlake responded

Hello, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!

May 23, 2022

Service Advisor Ashley Ruebensaal and the General Manager Dean were professional and helpful. Would recommend taking your vehicle to this repair facility. More

by kolkegr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Rübensaal
May 25, 2022 -

AutoNation Ford Westlake responded

Hello, it means so much to us that you chose our dealership! We appreciate your recommendation of AutoNation Ford Westlake and we hope to be of service again in the future.

May 23, 2022

I have swollen lug nuts and couldn't remove them without charging me. I looked it up online line and there has been a bunch of complaints. I have a 2012 Ford Fusion More

by Penny
Recommend Dealer
Yes
Employees Worked With
Don't remember
May 25, 2022 -

AutoNation Ford Westlake responded

Hi Penny, thank you for taking the time to share your feedback with us. If you'd like, please contact our General Manager at (440) 296-3019. We'd appreciate the chance to make your experience a positive one.

May 20, 2022

Efficient, fast, and accommodating. A pleasure to work with. Everything went smooth and reassuring. Bronco More

by iananthonybenavides
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe (shuttle driver) and guy with glasses and mullet
May 20, 2022 -

iananthonybenavides responded

I appreciate all your help fixing the dent in the quickness and efficiency to accommodate me. I will be returning

May 20, 2022

When I was finally able to get the Appt. , (Delay of parts from Ford), it was quick - easy - completed - ready before expected, all good. More

by babinec.dad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
?? Do not remember.
May 22, 2022 -

AutoNation Ford Westlake responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

May 20, 2022

The dealership was, as always clean and visually appealing. The staff was friendly and helpful as usual. I was able to get my car worked on and obtained some helpful information about my end of leas More

by nicolelepisto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan and Howie
May 22, 2022 -

AutoNation Ford Westlake responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

May 19, 2022

Was taken care of quickly and work done quickly. Area was clean people were very friendly. Will return as needed. More

by erb6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
May 21, 2022 -

AutoNation Ford Westlake responded

Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

May 14, 2022

Very easy to schedule appointment. The staff is very friendly and professional. My car was done as promised. More

by ssantilli318
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I think it was Melissa
May 17, 2022 -

AutoNation Ford Westlake responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

May 12, 2022

My experience was fine. Nothing really unexpected happened. That is all. Thank you. I feel like I’m in school and have to write an essay. This is stupid. More

by Laurielou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
May 15, 2022 -

AutoNation Ford Westlake responded

Hi Laurielou, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

May 12, 2022

Everyone is professional and friendly. My questions were answered immediately. The services provided were explained and the price was fantastic. More

by Catburke16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unfortunately, I do not remember
May 15, 2022 -

AutoNation Ford Westlake responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

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