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AutoNation Ford Westlake - Service Center

Westlake, OH

4.4
578 Reviews

578 Reviews of AutoNation Ford Westlake - Service Center

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May 11, 2022

Service was performed as expected and at a reasonable cost. Very friendly and timely in getting the work done. More

by trpoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa
May 13, 2022 -

AutoNation Ford Westlake responded

Hi, thank you for your positive review. We're happy to have been of service to you. We look forward to your next visit! Take care!

May 11, 2022

a pleasure dealing with all in the service center, everything went as planned, at Auto Nation Westlake More

by H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Mihalich, Ashley Rubensaul
May 13, 2022 -

AutoNation Ford Westlake responded

Hi, we are pleased to hear you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 10, 2022

Dropped in no appointment Wanted to have car looked at by someone Went in to fix issue caused by NTB Melissa saw problem and squeezed me in Car was fixed quickly Will never go anywhere else! More

by Warbet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Goodson service advisor
May 12, 2022 -

AutoNation Ford Westlake responded

Hi Warbet, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 10, 2022

very good service Friendly employee very good communication very good quality of work very good customer servicce More

by Mike Pandurevic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not know
May 12, 2022 -

AutoNation Ford Westlake responded

Hi Mike, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

May 08, 2022

Warranty job, took much longer than it should have to make sure the coverage would go through, lousy explanation as far as how the costs broke down - pretty amateur effort for a dealership I used to like More

by Nunya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bradley Shank
May 10, 2022 -

AutoNation Ford Westlake responded

Hi Nunya, we are deeply disappointed by your experience at AutoNation Ford Westlake. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (440) 296-3019 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

May 08, 2022

Oil changed. Waited less than hour. Waiting room very clean. There was also coffee available. More

by yvonne423
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember.
May 06, 2022

Great customer service as usual. They let me know what they were doing all the way from start to end. More

by dwinger001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad
May 09, 2022 -

AutoNation Ford Westlake responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

May 06, 2022

Everyone Is Friendly. I just wish You could fix my entertainment screen it goes off and was told there is nothing they can do, my fear is when my warranty is up they you w More

by quaker43073
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember the names I have spoke with many people about it for the last 3 years
May 09, 2022 -

AutoNation Ford Westlake responded

Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

May 06, 2022

Service was timely, comprehensive and price was reasonable. Service Advisor was 4535 Bradley Shank. Thanks. More

by kuhn.p
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bradley Shank
May 09, 2022 -

AutoNation Ford Westlake responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

May 04, 2022

Ashley Reubensaal was very good to work with. She made sure that all my needs and repairs were followed through with. Service department did a good job with minimal time to wait for my Ford F-150 More

by Mazz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Ruebensaal
May 06, 2022 -

AutoNation Ford Westlake responded

Hi Mazz, we're happy you found Ashley to be so supportive during your experience here at AutoNation Ford Westlake. Don't hesitate to call us if you ever need anything. Be safe on the road!

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