AutoNation Ford Westlake - Service Center

Went in for the first oil change and tire rotation on my new Explorer. All of the work was completed, and was done in less time than expected. I used my FordPass points to pay for the service. When you buy new Explorer. All of the work was completed, and was done in less time than expected. I used my FordPass points to pay for the service. When you buy a new Ford you get 42,000 points. According to Ford's site (https://www.ford.com/support/how-tos/fordpass/fordpass-rewards/how-many-fordpass-rewards-points-do-i-get-per-dollar/), it should be 11,000 points for an oil change and rotation, and the 42,000 should cover the first 3 oil changes. When I looked at my points activity, there were 769 added for the service and 16,626 deducted. So, the oil change that should have taken 11,000 points cost me a net of 15,857 points. We've purchased or leased 7 new vehicles from this dealership in the last 9 years. Really starting to look like loyalty doesn't pay. More

Always great service. They don’t recommend unnecessary things. So glad I switched from Olmsted Auto! They don’t recommend unnecessary things. So glad I switched from Olmsted Auto! More

I always bring my vehicle here for service. I have always had excellent service and all of the employees are so friendly. I have always had excellent service and all of the employees are so friendly. More

The service and service dept. was top notch. Courtesy, knowledgeable, and welcoming service dept. allows continue to recommend them to anyone with a car issue. was top notch. Courtesy, knowledgeable, and welcoming service dept. allows continue to recommend them to anyone with a car issue. More

Service Department was professional and answer any question about my 2012 Ford Focus Status updates regarding Chip needed to fix my vehicle. Also, checked my car for any other issues and the issues w question about my 2012 Ford Focus Status updates regarding Chip needed to fix my vehicle. Also, checked my car for any other issues and the issues were fixed at reasonable price. More

The staff was very pleasant and helpful. The work was done as expected. The waiting area was nicely spaced out. The work was done as expected. The waiting area was nicely spaced out. More

Employees courteous, service was completed quickly while waiting, location was clean, service cost was slightly higher than average. waiting, location was clean, service cost was slightly higher than average. More

Appointment was easy to schedule. Service was on time and the estimate for length of service was less than estimated. Overall I was very happy. Service was on time and the estimate for length of service was less than estimated. Overall I was very happy. More

They've always been very courteous, professional and upfront with what was needed for my car and the cost. And they got me in and out in a timely manner! upfront with what was needed for my car and the cost. And they got me in and out in a timely manner! More

Sense Berry left there is no organization SERVICE is what we need and we are NOT getting it. what we need and we are NOT getting it. More