AutoNation Ford Westlake - Service Center

Everyone we met in service department was pleasant & the service work was excellent. We were very pleased. service work was excellent. We were very pleased. More

Overall I am pleased with my purchase, and service. I am however dismayed that shortly after purchasing my vehicle I let them know about noise coming from the brakes. My salesman said they just put n I am however dismayed that shortly after purchasing my vehicle I let them know about noise coming from the brakes. My salesman said they just put new brakes on it and they needed to break in. Then when I took it for another issue I tried to tell the service lady about the brake noise, she just said that there was nothing found, regarding the first problem, and walked away while I was trying to explain the brake noise. Also I had to retrieve my vehicle from outside in bad weather. I brought the vehicle in for maintenance service, and was treated much better by a different service writer, Ashley. She has only been there a short time, but she took the time to listen to me and address the issue. My car was cleaned and brought to me in the service area indoors. I will still utilize the service department as I have an extended warranty, and the service department does good work. Our previous purchase was thru this dealership and went well. More

Service Department did a stellar job, both in terms of the quality of service and courteous efficiency. Outstanding. the quality of service and courteous efficiency. Outstanding. More

Have always used this dealership since moving to the area. Good sales team and service department. area. Good sales team and service department. More

I was in for routine service. I waited and my car was ready very quickly. I waited and my car was ready very quickly. More

I've gotten 3 vehicles from Autonation and in the 16 years I've dealt with them have only had 2 not so great experiences. Good customer service and fixes that stay fixed, problems solved, mean no worr years I've dealt with them have only had 2 not so great experiences. Good customer service and fixes that stay fixed, problems solved, mean no worries for me. More

Been regularly getting my service calls at Autonation. A bit hesitant this time since my friend Terry Brennan died over the winter. However, the same cheery, efficient and effective practice was in place. A bit hesitant this time since my friend Terry Brennan died over the winter. However, the same cheery, efficient and effective practice was in place. I was welcomed at the scheduled time, got the oil change and the tires rotated, and received a salt dispersing car wash all within the hour. Gary Kucinich who was a long-time friend was on hand to greet me. Start of a good day. More

Service was excellent. Car was washed when I received it Service personnel kept me updated. Car was washed when I received it Service personnel kept me updated. More

I was pleased that when I got there a little early that they took me right in and that the man helping me found a discount to use in my billing they took me right in and that the man helping me found a discount to use in my billing More

Wouldn't go anywhere else to have my Escape serviced! My relationship with AutoNation goes back to the former John Lance Ford when it was the 1st Service Center to have evening hours which was great for My relationship with AutoNation goes back to the former John Lance Ford when it was the 1st Service Center to have evening hours which was great for workers. More