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AutoNation Ford Westlake - Service Center
Westlake, OH
582 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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582 Reviews of AutoNation Ford Westlake - Service Center
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March 27, 2022
The customer service was good. Getting my vehicle in was simple with the online scheduling, but an additional confirmation to the automatic one would have been appreciated just s Getting my vehicle in was simple with the online scheduling, but an additional confirmation to the automatic one would have been appreciated just so I know I am really on the schedule (I've had that at other places where I show up and they don't know why). I also had difficulty understanding the technician when called to update me on my vehicle's service because he seemed to be speaking fastc and soft. While I believe they did what they said, unfortunately, some of the issues were not resolved. More
by debih
Employees Worked With
I didn't work with sales
March 27, 2022
Melissa in the service department is very professional & friendly. Communication is timely & thorough. The service tech diagnosed the problem with the steering wheel & made necessary repairs. friendly. Communication is timely & thorough. The service tech diagnosed the problem with the steering wheel & made necessary repairs. More
by Btrudell
Employees Worked With
Did not work with sales dept this visit
March 24, 2022
I love AutoNation Ford Westlake. ! They have always taken great care of my car. They have great customer service too. I have a 2011 Ford Fusion , and I only take my car to AutoNation ! They have always taken great care of my car. They have great customer service too. I have a 2011 Ford Fusion , and I only take my car to AutoNation Ford Westlake. Great service and great customer service! More
by diane.mcd44
Employees Worked With
Melissa Goodson
March 24, 2022
The service department failed to contact me in any way when the part needed, and ordered by this service department, arrived but then sent back. Also, apparently, there was no easily available record as when the part needed, and ordered by this service department, arrived but then sent back. Also, apparently, there was no easily available record as to me bringing my car in for diagnosis in January which led to the part being ordered in the first place. So, I had to bring my car back in for a re-assessment and it’s been two weeks and I have yet to receive any follow up contact -again. Ugh. More
by David Anderson
Employees Worked With
None
March 22, 2022
Courteous. Timely. Accommodating. I had the plastic shield on the bottom of my car come off and they fixed it with no charge. I forgot my coupon at home when I Timely. Accommodating. I had the plastic shield on the bottom of my car come off and they fixed it with no charge. I forgot my coupon at home when I dropped the car off and they still accepted it when I came to pick it up. More
by Kaystone1422
Employees Worked With
All in service dept
